| Location | Durham, NC |
Patient Services Associate
Pay Rate : $ 22.85/hr. On W2 without benefits
Location: Durham, NC 27710 Clinic 1F
Work Arrangement: Onsite / Local
Schedule: Monday Friday, 8:00 AM 4:30 PM
Contract Duration: 13 Week with Possible extension
Position Overview
The Patient Services Associate (PSA) is an essential member of the patient care team, responsible for delivering a positive and seamless patient experience throughout the clinic visit. This role manages patient registration, check-in and check-out, appointment scheduling, insurance verification, payment collection, referral coordination, work queue management, and patient communication while maintaining compliance with organizational, regulatory, and HIPAA standards.
Required Qualifications
Education
High School Diploma or equivalent required.
College education is preferred.
Experience & Skills
Minimum of 2 3 years of relevant experience.
At least six months of data entry experience.
Strong verbal and written communication skills.
Basic computer and PC proficiency.
Knowledge of medical terminology.
Strong understanding of professional telephone etiquette.
Excellent organizational and prioritization skills.
Ability to communicate instructions clearly, both verbally and in writing.
Ability to interact professionally, tactfully, and courteously with patients and the public.
Knowledge of procedures related to patient information verification, payment collection, records management, and documentation.
Key Responsibilities
Patient Registration & Check-In/Check-Out
Verify patient identity using approved identification and patient identifiers.
Collect, verify, and update demographic, contact, guarantor, and insurance information.
Perform insurance eligibility verification and resolve registration or coverage discrepancies.
Document patient special needs, including interpreter requirements, mobility concerns, and other accommodations.
Ensure all required financial, compliance, and authorization documents are completed and properly documented.
Collect and accurately process copays, deductibles, coinsurance, and outstanding balances.
Educate patients regarding financial assistance, billing processes, insurance responsibilities, and payment options.
Support MyChart enrollment and provide appropriate patient education.
Manage patient check-in and check-out processes, including follow-up scheduling and After Visit Summary review.
Maintain patient confidentiality and ensure compliance with HIPAA regulations.
Balance daily cash, check, and credit card transactions in accordance with established cash management policies.
Scheduling & Referral Coordination
Schedule new, follow-up, laboratory, and study appointments according to established guidelines.
Coordinate referrals, orders, and appointment requirements.
Ensure patients receive appropriate pre-visit instructions, appointment details, and financial responsibility information.
Link referrals and orders to the appropriate appointments and encounters.
Monitor scheduling quality to support patient satisfaction, reimbursement, and operational efficiency.
Work Queue Management
Prioritize and complete assigned registration, referral, order, and claim-edit work queues.
Monitor outstanding referrals and orders to ensure timely scheduling and follow-up.
Resolve registration and billing-related edits within established technical and professional work queues.
Maintain accuracy and efficiency while meeting departmental performance expectations.
Patient Engagement & Customer Service
Deliver exceptional customer service while maintaining professionalism, compassion, and responsiveness.
Communicate wait times and manage patient expectations effectively.
Address patient concerns and escalate issues to appropriate leadership when necessary.
Answer incoming calls, identify caller needs, and direct calls to the appropriate department.
Provide directions and coordinate transportation or interpreter services when needed.
Support a positive, respectful, and collaborative clinic environment.
Compliance & Administrative Responsibilities
Follow all organizational policies, regulatory requirements, and Joint Commission guidelines.
Maintain accurate documentation and follow established scanning and medical record procedures.
Participate in staff meetings, required training, education sessions, and process improvement initiatives.
Maintain a safe and organized work environment for patients, visitors, and staff.
Support technology implementation and downtime procedures when necessary.
Demonstrate accountability, professionalism, teamwork, and adherence to organizational values.
Perform additional duties as assigned by clinic leadership.
If you experince matches with the job description and you are interested for that role, kindly reply back on this email back and shared me your most updated resume or call me back asap on +1 (469) 860-7045 to discuss the next steps .
Best Regards,
Rohit Garnal