Urgent Hiring for Client Svcs Representative in White Plains, NY 10604

Answers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner. • Use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously.

Job Title:Client Svcs Representative
Location:White Plains, NY 10604
Pay Rate: $20.15- $22.16/Hour
Contract : 05 Months 
Shift Time :M-F, 9-530pm EST
40 Hour week

Answers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner. 


• Use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously. 
• Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately. 
• Complete all required documentation associated with the handling of calls and maintain complete and accurate records. 
• Report laboratory results to clients and patients using established protocols. 
• Follow through in a timely manner to resolve all issues and concerns. 
• Provide education and guidance to clients about lab processes. 
• Escalate issues as appropriate to keep supervisor informed of client concerns, problems or deviations from established procedures. 
• Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position. 

QUALIFICATIONS

Required Work Experience: 
One (1) year of customer service and/or related health care experience is required. 
Must have hands on knowledge of medical terminology (REQUIRED)
Must have strong time management and organizational skills

Preferred Work Experience: 
Previous related health care experience preferred. 
Physical and Mental Requirements: 
• Sitting for long periods of time. 
• Repeating motions that may include the wrists, hands , and/or fingers. (Typing) 
Knowledge: 
• Proper telephone etiquette to handle customer inquiries 
• Basic knowledge of operating office equipment 
• Understand the importance of Quality Service and how it is measured 

Skills: 
• Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers 
• Proficiency in basic computer skills (Word, Excel, Outlook) 
• Ability to multi-task and work in a fast-paced environment 
• Strong organizational skills 
• Ability to analyze and solve problems. 
• Good listening skills 
• Ability to maintain professional and tactful manner in stressful situations 
• Ability to deal with client information in a confidential manner 

EDUCATION 
High School Diploma or Equivalent(Required)