Urgent Care Medical Assistant - Full Time

About The Role

We are seeking a dedicated Medical Assistant to join our Medical Assistant department in an hourly, full-time position. In this fast-paced clinical setting, you will play a key role in supporting providers, delivering high-quality patient care, and ensuring a smooth and efficient patient experience. This role requires a strong focus on customer service and patient care, the ability to multi-task and take initiative, and a team-first mindset. You will work closely with physicians, nurses, and other staff to help maintain an organized, welcoming, and compassionate environment for our diverse patient population. Bilingual communication skills are highly preferred, as you will be interacting with patients and families from different language backgrounds.

What You'll Do

• Greet and room patients, verify patient identity, and obtain and document vital signs, medical history, and chief complaints accurately and efficiently.
• Prepare exam rooms and ensure they are clean, well-stocked, and ready for patient visits throughout the day.
• Assist healthcare providers with examinations, procedures, and treatments while maintaining a focus on patient comfort and safety.
• Perform basic clinical tasks such as measuring vital signs, conducting point-of-care tests, and collecting specimens in accordance with clinic protocols and regulations.
• Support patient flow by coordinating check-in and check-out, helping to manage wait times, and communicating updates to patients and providers.
• Provide excellent customer service by answering patient questions, addressing concerns, and helping patients navigate their visit with professionalism and empathy.
• Use bilingual language skills to facilitate clear, respectful communication with patients and families who have limited English proficiency.
• Document patient information accurately in the electronic health record (EHR) and maintain strict confidentiality in accordance with HIPAA and clinic policies.
• Assist with scheduling appointments, processing referrals, and coordinating follow-up care as directed.
• Collaborate with providers, nurses, and fellow medical assistants as a proactive team player to support daily clinic operations.
• Take initiative to identify and resolve issues that affect patient care, clinic flow, or patient satisfaction in a timely and professional manner.
• Maintain compliance with infection control, safety procedures, and organizational policies at all times.
• Participate in ongoing training, quality improvement efforts, and staff meetings to support continuous improvement in patient care and clinic efficiency.

Qualifications

• 1+ year of experience working as a Medical Assistant or in a similar clinical support role.
• High school diploma or equivalent; completion of a Medical Assistant training program preferred.
• Bilingual language skills (verbal and written) preferred; ability to communicate effectively with patients and families in English and one additional language.
• Strong multi-tasking skills and ability to work accurately and efficiently in a fast-paced environment.
• Demonstrated commitment to exceptional customer service and compassionate patient care.
• Ability to take initiative, anticipate needs, and adapt to changing priorities during the workday.
• Proven ability to work collaboratively as part of a team, maintaining a positive and professional attitude.
• Basic computer skills and experience with electronic health records (EHR) or willingness to learn.
• Excellent verbal and written communication skills, with attention to detail in documentation.
• Reliable attendance and punctuality, with the ability to work a consistent full-time hourly schedule.
• Knowledge of basic medical terminology, vital signs, and standard clinic procedures.
• Ability to comply with all clinic policies, infection control protocols, and patient privacy regulations (HIPAA).