Benefits:- 401(k)
- Bonus based on performance
- Health insurance
About Us
We're a locally owned and operated franchise of The UPS Store — a full-service retail center offering shipping, printing, mailbox, notary, and small-business services. We're looking for a hands-on, sales-minded Center Manager to lead our team, take ownership of daily operations, and deliver the friendly, reliable service our customers count on.
Position Summary
The Center Manager runs the day-to-day operation of the store: leading and scheduling staff, driving sales and revenue goals, ensuring an outstanding customer experience, and keeping the center organized, compliant, and profitable. This is a leadership role for someone who thrives in a fast-paced retail environment and wants ownership of results.
Key Responsibilities
- Oversee all daily center operations and open/close procedures
- Hire, train, schedule, and coach a team of retail associates
- Drive sales, meet revenue and profit targets, and identify growth opportunities
- Deliver exceptional customer service and resolve escalated issues
- Manage shipping services (UPS, freight, international) and packing standards
- Oversee print and finishing services, mailbox rentals, notary, and fingerprinting where offered
- Handle cash management, daily deposits, and end-of-day reconciliation
- Maintain inventory, place supply orders, and control costs
- Monitor store metrics and P&L; report results to the owner
- Execute local marketing and community outreach to grow the customer base
- Keep the center clean, well-merchandised, and compliant with brand and safety standards
Qualifications (Required)
- 2+ years of retail or customer-service management experience
- Proven leadership: hiring, training, scheduling, and motivating a team
- Strong sales orientation and comfort meeting goals
- Excellent communication and problem-solving skills
- Proficiency with POS systems and general computer/office software
- Ability to lift up to [50] lbs and stand for extended periods
- High school diploma or equivalent (associate's or bachelor's a plus)
Preferred (Nice to Have)
- Experience in shipping, printing, or a franchise retail environment
- Active notary commission (or willingness to obtain)
- Familiarity with The UPS Store systems and services
- Bilingual [language] a plus