| Location | New York, NY |
| Salary | $35.82 Per Hour |
Case & Intake Management
Manage shared inboxes and action/ticket queues; triage, route, and resolve standard cases within defined SLAs.
Provide first-level response to routine HR questions (HEO, ECP, and Classified) from campus HR teams.
Job Posting Audit Support: Review active job postings to identify compliance or quality issues; coordinate revisions with campus partners or escalate systemic concerns to leadership. Track trends to inform analysis and targeted campus training needs.
Background Verification Support: Respond to basic inquiries related to background verification processes, in alignment with established protocols.
Content & Site Maintenance: Maintain and update designated SharePoint sites to ensure accuracy, version control, and accessibility of HR operational materials.
SOPs & Documentation
Maintain operational SOPs, templates, and quick reference guides; coordinate updates as processes evolve approaching cutover.
Peak Period Support
Provide additional operational coverage during UAT, cutover, while SMEs focus on project tasks.
Minimum Qualifications
4-6 years in HR higher ed operations, shared services, or higher education administration
Proficiency with HRIS or enterprise systems; strong Excel/Google Sheets skills.
Proven accuracy and attention to detail; ability to follow established procedures.
Customer service orientation; clear written and verbal communication.
Ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications
Workday experience (reports, business processes, training support)
Standard schedule with occasional peak period overtime (UAT, cutover).