Universal Banker

ESSENTIAL DUTIES AND RESPONSIBILITIES 

Sales and service 

• Provide both teller and platform support as needed to keep client wait times to a minimum and to provide quality customer service. Teller support includes performing daily processing of financial transactions, i.e. deposits, handling currency, coin, and cashing checks. Platform support includes opening checking accounts, savings accounts, and provide all other deposit product services. 

• Identify client needs through consultative conversations and recommend appropriate products and services to meet those needs. 

• Open and process new demand and time deposit accounts including savings accounts, IRAs, certificates of deposit, and money market accounts.   

• Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships. 

• Conduct regular outbound calls to clients and prospects, including participating in client/prospect calling activities during special deposit/loan campaigns. 

• Assist client with loan application for personal/retail consumer needs and “handing off” the processing of these applications to the appropriate associate.    

Client experience 

• Research and resolve problems and respond to client inquiries on account status. 

• Deliver excellent client experiences consistently and promptly resolve client issues effectively. 

• Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning. 

Compliance and risk management 

• Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics. 

Operational efficiency 

• Assist banking center associates with all aspects of daily operations as needed, including audit controls. 

• Assist banking center management with “on the job training” of new associates. 

• Stay informed of all operational updates and changes to ensure compliance with all current guidelines. 

Perform all other job related duties as assigned