Company Description: IMCS Group is one of the fastest growing MWBE (Minority Woman Owned Enterprise) staffing firms in the U.S. We focus on bringing a Diversity Recruitment approach to Fortune 500 companies within North America and EMEA region contingent labor programs. IMCS Group excels in providing top talent in IT, Healthcare, Engineering, Finance, Light Industrial, Contact Center, and Clerical. We have offices in the US, Canada, Mexico, and India in which we can provide support to our clients.
About the Role
Uber AI Solutions (UAIS) is seeking a highly analytical, proactive, and detail-oriented Operations Manager to support our US & Canada Supply Strategy & Operations team.
This role will support the execution of Digital and Field collection projects, with a focus on supply operations, data-driven decision-making, process optimization, and earner engagement.
The ideal candidate combines strong analytical capabilities with hands-on operational execution. They should be comfortable working with large datasets, identifying actionable insights, managing operational workflows, and communicating effectively with internal stakeholders and external earners.
We're looking for a self-starter who takes end-to-end ownership, proactively identifies risks and opportunities, and thrives in a fast-paced, evolving environment.
What You'll Do
1. Operations Execution
Manage day-to-day supply operations across Digital and Field collection projects, including earner onboarding, support, and project coordination.
Monitor supply readiness, resolve operational blockers, and ensure smooth project execution.
2. Data Analytics
Use SQL to analyze operational data, track supply funnels and key performance metrics, and identify bottlenecks and opportunities.
Build dashboards and reports, translating data into actionable insights to improve operational performance.
3. Process Improvement
Identify inefficiencies, streamline workflows, and implement scalable processes and automations to improve operational efficiency.
Develop and maintain SOPs, trackers, and reporting mechanisms.
4. Stakeholder Communication & Earner Engagement
Own earner outreach and engagement initiatives, including digital communications, VoC calling, group management, and community-building efforts.
Engage confidently and professionally with earners from diverse backgrounds, maintaining a friendly, approachable, and respectful demeanor.
Drive earner interest, participation, and engagement in programs to improve conversion and project success.
Collaborate with cross-functional stakeholders, ensuring clear communication and timely issue resolution.
5. Project Ownership
Take end-to-end ownership of assigned initiatives, driving project success through meticulous supply planning and management.
Proactively identify risks, flag blockers, and drive solutions to ensure projects meet their goals and timelines.
EEOC Disclaimer: IMCS Group is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. IMCS Group is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated, and promoted based on their contributions to our Company.