Serve as the receptionist for the SAU by answering multiple phone calls at one time; taking accurate messages and relaying them to the intended recipient in a timely fashion; maintaining order forms, office supplies, and nourishments as needed in a cost-effective manner; directing traffic during emergencies; and maintaining a working knowledge of equipment. Complete employee incident reports and contribute information to complete incident, medication variance, and infection control variance reports.
Numbers & Facts
Location
Chesapeake, Virginia
Website
https://chesapeakeregional.com/careers
Description
Unit Secretary
The Unit Secretary is responsible for serving as a receptionist in the Surgical Admitting Unit (SAU). The Unit Secretary fulfills the clerical/transcription duties of the department, and utilizes effective communication skills to enable the efficient functioning of the unit.
These duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assigned.
Duties and Responsibilities
Utilize the computer to promptly and accurately look up needed patient information. To inform patient/family members of the location of the surgical patient.
Assist surgeon in location of families in waiting room
Collaborate with departments to ensure tracking of patient belongings.
Collaborate with PSAT to properly label patient hard charts.
Upon patient arrival, ensure tracking numbers are assigned and given to patient/family.
Serve as the receptionist for the SAU by answering multiple phone calls at one time; taking accurate messages and relaying them to the intended recipient in a timely fashion; maintaining order forms, office supplies, and nourishments as needed in a cost-effective manner; directing traffic during emergencies; and maintaining a working knowledge of equipment
Organize and reprioritize work base on patients’ needs, available resources, and unit requirements
Support compliance with hospital accreditation, state licensure, and other external accrediting agency requirements
Review unit/department communication to maintain current working knowledge of job responsibilities; this includes attendance at mandatory in-services
Participate in unit/departmental fiscal goals (conserve resources; contribute to capture of patient charges and revenue generation)
Assist in the orienting of new personnel by providing constructive feedback and coaching
Complete employee incident reports and contribute information to complete incident, medication variance, and infection control variance reports
Report environmental safety hazards, including damaged and broken equipment
Respond to patient alarms in a timely fashion
Ensure emergency readiness and initiate timely emergency measures as appropriate according to role responsibilities
Attend required hospital-wide orientations, staff meetings, meetings, and in-services
Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care
Qualifications
Minimum Required Education
High school diploma or equivalent with course(s) in Medical Terminology
Experience
One (1) or more years’ secretarial experience required; experience as a medical secretary is preferred
Certifications/Licensure
There are no certifications/licensures required for this position.