Unit Coordinator

As a Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent to improve our workforce and support our mission, to that end we offer:

• Competitive salary
• Comprehensive, low-cost health insurance plans (including GLP-1 coverage options) available day one
• Wellness programs
• Paid Time Off accruals
• Tax deferred annuity and (403b) pension plan
• Tuition reimbursement
• Free on-site parking and train station shuttle
• Childcare partnership with Children's Learning Center

At Stamford Health, we believe that every patient deserves compassionate, personalized, person centered care. This commitment guides how we care for patients, support their care partners, and promote the wellbeing of our staff. In alignment with our Planetree philosophy, the individual in this role will foster a respectful, collaborative environment that honors the needs, values, and preferences of every person we serve and the colleagues we partner with.

Responsibilities:

The Unit Coordinator will collaborate with internal and external resources to provide administrative and operational support to the clinical unit. This individual serves as a central contact to the wider community for customer service, facilitating patient centered care through values of the organization. The Unit Coordinator is a liaison for physicians, nurses, ancillary staff, patients, families and care partners. In a fast paced environment, the incumbent must be successful at working independently while managing the details of highly confidential information critical to the efficient function of the organization.

CORE COMPETENCIES/CRITICAL RESPONSIBILITIES:

• Service Orientation and Customer Focus
• Greets individuals coming to the unit, provide directions, information, responds to needs and requests.
• Respects and protects the patient's rights to confidentiality and privacy and discloses information only for professional purposes with collaboration of licensed nurse.
• Performs service recovery and communicates as a care team to achieve the desired patient outcome.
• Maintains high standards of service to patients, physicians and other hospital departments.
• Displays a positive attitude and works to achieve an environment of respect, accountability, teamwork, integrity, and compassion. Does not support or take part in disruptive or negative behavior.
• Participates in performance improvement initiatives.
• Keep an orderly unit, maintains efficiency on the unit.
• Orients patients, family members and care partners to the "Welcome Folder" and all of the contents.
• Planning, Prioritizing, Problem Solving and Decision Making
• Prepares compiles and maintains the patient's medical record on the nursing unit, both paper and paperless charts in compliance with HIMMS Level 7 certification from admission through discharge, utilizing the current I.S. system.
• Complies with hospital attendance policy and department staffing policy and rotations.

Requirements:

• Strong customer service and intrapersonal skills required.
• Competency with Microsoft Windows based software preferred.
• Prior experience with telephone reception highly preferred.
• Ability to work in a fast paced environment is required.
• Must be willing to adapt well to changing priorities, instant deadlines, and constant interruptions.
• Requires advanced interpersonal/communication skills.