Unit Associate I, Per Diem, Variable Shifts, Atlantic Health, Hackettstown Medical Center

• Communications: Answers phones promptly and politely while directing

customers appropriately and efficiently. Uses proper phone etiquette and

ADIET. Politely greets visitors, patients, and staff, answering their questions

and directing them as needed. Answers call lights promptly and delegates

request to appropriate staff using approved communication devices (Vocera).

• Acts as liaison between Nursing, Bed Management, Patient Access,

Environmental Services and Transport to ensure appropriate patient placement

and flow. Demonstrates knowledge and competency with computer systems to

perform timely and accurate unit/floor admissions, transfers and discharges.

Removes all discharged patients from the system within fifteen minutes or less.

• Maintains positive working relationships with ancillary/support departments to

facilitate scheduling of diagnostic tests, procedures and services. Obtains

patient supplies, results and medical records as appropriate. Makes follow up

patient appointments as applicable. Conducts patient rounds.

Maintains patient records and facilitates patient education. Prints patient labels

and wristbands as appropriate. Organizes paper patient records to support

timely HIM scanning. Provides document scanning as needed. Assists with

admission packets and discharge/transfer paperwork and documentation and

records transfer. Assigns patient education (Aceso UPCARE) as directed by

clinicians. Coordinates distribution of patient itineraries. Assist with enrolling

patients in patient portal.

• Resource for hospital information systems and devices. Troubleshoots unit/floor

computer problems (computer errors, printer jams, broken equipment, etc.).

Identifies, reports (to Customer Support Center) and tracks problems with

hospital information systems/devices. Serves as training support to nursing

staff for non-clinical computer system functions such as printing labels, ADT.

Participates in training of new unit associates.

Business Continuity Access (BCA) Coordination: Ensures competency with BCA

procedures. Completes daily check of BCA computer/devices. Maintains BCA

forms. Organizes and participates in BCA drills. Assists clinical staff with BCA

education and implementation during a downtime. Assists with back entry of

orders after a downtime.

• Monitors unit/floor environment for cleanliness, safety and patient/staff

comfort. Keeps work station organized and uncluttered. Reports and follows up

on cleaning needs, leaks, temperature adjustments, safety concerns to

appropriate departments (EVS, Plant Engineering, etc.).

• Maintains unit associate Competency/Furthers Self Development. Attends Unit

associate meetings and/or receives updates on meeting content. Reviews UA

website, unit UA emails/notices. Follows all OSHA, Joint Commission, Dept. of

Health, HIPAA and hospital/system policies. Performs payroll and API

scheduling duties as applicable. Participates in unit-based rounding/audits, staff

meetings, unit specific workflows and customer service initiatives as requested

by unit/floor manager. Safely transports specimens and returns equipment to

appropriate department as requested. Other duties as assigned. Observes and

maintains isolation precautions. Follows hand washing protocol. Maintains a

clean and clutter free work environment. Uses and stores equipment properly.

Must work in a fast-paced environment with positive customer service skills.

• Experience in clerical/receptionist preferred
• Medical terminology desired
• Customer Service experience preferred