Unemployment Insurance Senior Specialist

Office of Unemployment Insurance Operations

The Office of Unemployment Insurance Operations (OUIO) administers Ohio's unemployment insurance program, which provides short-term income to unemployed workers who lose their jobs through no fault of their own. It reduces the hardship felt by families during periods of temporary unemployment and bolsters the local economies by maintaining the purchasing power of the unemployed worker. Learn more about the office by visiting the ODJFS OUIO webpage at jfs.ohio.gov/ouc.

What You Will Do

This position is for an Unemployment Insurance Senior Specialist in the Contribution Section. It is a permanent, classified role based at one of our three Ohio locations. Candidates should be aware that training may take place in Columbus, and the position may be included in a rotation at the Integrity Drive work location.

Job duties of this position include, but not limited to the following:

• Communicate regularly with coworkers, employers and third-party representatives by phone, email, written correspondence and occasional in-person interaction.

• Review completed work from Tax Specialists and Examiners for accuracy and compliance with procedures.

• Assist in training new staff and help maintain updated training materials.

• Complete production reports on time.

• Participate in team meetings, training sessions and group discussions.

Recommended Skills

• Handle employer and sensitive inquiries across all levels of the organization.

• Create and review written procedures.

• Manage multiple tasks and priorities simultaneously.

• Communicate professionally in-person, by phone, email and through Microsoft Teams.

• Use computer programs uncluding Microsoft Teams, Outlook, Word and Excel.

• Follow established procedures and instructions.

• Demonstrate strong organizational skills and flexibility with changing priorities.

• Show advanced knowledge of Unemployment Insurance (UI) tax laws, employer liability, wage reporting, tax rate assignments and compliance processes.

Schedule: Full-time

Hours: Standard workdays are Monday through Friday. Hours are between 8:00 a.m.- 5:00 p.m.

Location: This position will be headquartered in an ODJFS Facility in one of the following cities- Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address.

Rhodes State Officer Tower- 30 E. Broad Street, Columbus, OH 43215

Akron- 172 S. Broadway Street, Akron, OH 44308

Dayton- 6680 Poe Avenue, Dayton, OH 45414

Travel: Occasional travel within the state of Ohio.

PN(s): 20042055, 20048570

The candidate, at minimum, must have the following:

Option 1:

• 24 months experience as Unemployment Insurance Specialist, 16753

• AND 6 months training or 6 months experience un utilizing unemployment compensation automated systems

OR

Option 2:

• 36 months experience in interpreting & applying program eligibility &/or liability (e.g., unemployment compensation; workers compensation; human services; or income tax) law

• AND 12 months experience or 12 months training in developing correspondence

• AND 12 months training or 12 months experience in providing technical assistance

• AND 24 months training or 24 months experience in customer contact (i.e., telephone &/or face-to-face) for purposes of problem solving

• AND 24 months training or 24 months experience in operation of personal computer in a MS Windows environment

• AND 6 months training or 6 months experience in utilizing unemployment compensation automated systems

OR

Option 3:

• Completion of undergraduate coursework in business administration, public administration, human services, or social sciences

• AND 12 months experience in interpreting, applying, & making decisions for program eligibility &/or liability (e.g., unemployment insurance, workers compensation, income tax, debt collection)

• AND 12 months training or 12 months experience in developing correspondence

• AND 12 months training or 12 months experience in providing technical assistance

• AND 24 months training or 24 months experience in customer contact (i.e., telephone, face-to-face, &/or electronic communication) for purposes of problem solving

• AND 24 months training or 24 months experience in operation of personal computer

• AND 6 months training or 6 months experience in utilizing unemployment insurance automated systems.

OR

Option 4:

• The equivalent of Minimum Class Qualifications For Employment noted above.

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio's OCSEA Pay Schedule, Pay Range 32. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $31.47 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 32

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Step 9

Hourly

$31.47

$32.84

$34.53

$36.20

$38.01

$39.86

$41.81

$43.90

$46.08

Annual

$65,458

$68,307

$71,822

$75,296

$79,061

$82,909

$86,965

$91,312

$95,846

Months of Employment

At Hire

6 Months

18 Months

30 Months

42 Months

54 Months

66 Months

78 Months

90 Months