Who We Are:As the largest privately held service provider in our industry, Thomas & Company stands at the forefront of delivering innovative and comprehensive solutions that help businesses optimize their operations and manage critical aspects of human resources. We specialize in offering unmatched unemployment cost control, employment verification, and tax credit services, all designed to reduce financial risk, streamline processes, and drive cost efficiency for our clients.Our Culture:We believe that success starts with people. We are committed to fostering a culture of innovation, collaboration, and growth. Our mission is to empower our employees to thrive both professionally and personally, offering an environment where creativity and diverse ideas flourish.We are not just a company-we are a community of passionate individuals dedicated to making a real impact. From dynamic team-building opportunities to leadership development programs, Thomas & Company invests in its people at every level. Our supportive workplace is built on the foundation of our core values a shared vision for enabling success. Our winning culture has earned recognition as a five-time Tennessean Top Workplace and a three-time (and counting) USA Today Top Workplace. Whether you're looking for a challenge, a place to grow your career, or a team that values your contributions, Thomas & Company offers endless opportunities to make a difference. Join us and become part of a team where your ideas are heard, your potential is recognized, and your career can truly flourish.The Position:The job of the UI Claims Analyst is to analyze and review unemployment claims for accuracy, completeness, and eligibility. This position is responsible for preparing and maintaining supporting documentation as it relates to the claim. Essential Duties and Responsibilities Receive and process incoming claims within 48 hours of receipt of claimDocument all claim activity in TNC Claims Management SystemMust be able to provide a timely and detailed response to all claimsCoordination with state agencies, EX: return state calls and other requests when neededResponsible for returning all state calls within 4 business hours of receiptResponsible for all claim responses while adhering to proper template for the agency, as notated in the claim's analyst handbook Respond to internal client emails, SHIELD (T&C system) discussions and voicemails regarding open claims within 4 business hoursCheck outgoing fax queue one hour prior to departure. All pending faxes should be brought to your Quality Control Supervisor's attention prior to departure. Always accept incoming calls when at desk, never send incoming calls to voicemailMust be efficient in recording proper separation / disposition codesProvide current and correct separation information to applicable State Agencies whenComplete facility change form immediately upon receipt of information from clientMaintain minimum efficiency and productivity benchmarks based on tenure of employmentRespond to internal client emails, SHIELD (T&C system) discussions and voicemails regarding open claims within 4 business hoursRequirements and Qualifications High school diplomaExperience with Microsoft officeExcellent written and oral communication skillsExperience in a fast, multi-tasking environment a plusTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.Special Considerations and Prerequisites This person should be familiar with standard concepts, practices, and procedures within their job roleUnemployment claim knowledge a plusExperience with a goal driven environment preferred