- Manages daily UR activities to main timeliness.
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- Responsible for staffing and scheduling allocations.
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- Monitors quality of work by all staff.
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- Promotes professional development of staff through educational offerings.
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- Performs annual appraisals of job performance.
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- Serves as resource for operational information.
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- Oversees development of department policies and procedures.
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- Evaluates review criteria and makes recommendations for revisions as needed.
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- Provides courteous and prompt service to all internal and external customers. Prioritizes and addresses requests and assignments in a professional manner to develop cooperative relationships and to ensure that customer confidentiality is assured.
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- Identifies opportunities and recommends methods to improve service, work processes and financial performance, e.g. expense management. Assists in the implementation of quality improvement initiatives.
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