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UCAAS Discovery Migration Analyst

Phoenix Business, Inc

  • Chicago, IL
  • 15 days ago

    Highlights

    This role is responsible for supporting discovery efforts related to the migration of Unified Communications services from RingCentral and RingCentral Contact Center to Client s Microsoft Teams. The analyst will serve as a liaison between internal collaborators and customer, to gather technical and operational requirements, document current-state configurations, and support for a seamless transition.

    Numbers & Facts

    LocationChicago, IL

    Description

    Role Summary
    This role is responsible for supporting discovery efforts related to the migration of Unified Communications services from RingCentral and RingCentral Contact Center to Client s Microsoft Teams. The analyst will serve as a liaison between internal collaborators and customer, to gather technical and operational requirements, document current-state configurations, and support for a seamless transition.
    Key Responsibilities
    Discovery & Documentation
    • Conduct discovery sessions with Customer and internal teams to gather requirements and assess current RC/RC Contact Center configurations.
    • Document call flows, auto attendants, user profiles, integration, and API dependencies.
    • Review and complete Business Requirements Documents, Letters of Agency, and user upload templates.
    Migration Planning Support
    • Collaborate with customer and RingCentral project managers to define migration scope, timelines, and resource needs.
    • Identify risks and dependencies, and propose mitigation strategies.
    • Assist in porting number coordination and user provisioning.
    Partners Coordination
    • Serve as the point of contact for discovery-related communications between AssuredPartners and Customer
    • Coordinate with Contact Center administrators, IT support engineers, and API owners to ensure readiness.
    Reporting & Communication
    • Maintain status reports and discovery logs.
    • Provide regular updates to project leadership and escalate blockers as needed.
    Required Skills & Experience
    • Strong understanding of RingCentral MVP, Contact Center platforms and Microsoft Teams Phone.
    • Experience with UCaaS migrations into Microsoft Teams, including number porting, call flow mapping, and user provisioning.
    • Excellent documentation and communication skills.
    • Familiarity with API integrations and enterprise telephony environments.
    • Proficient in engaging with multiple team members and prioritizing effectively.

    Preferred Qualifications
    • Familiarity with cloud-hosted platforms and environments.
    • Project coordination or business analyst background.

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