Summary Young Living is looking for a high-energy, self-motivated U.S. Leadership Support Agent. This position plays a significant role in cultivating and increasing field leadership by implementing innovative development through phone, email, and chat. This role is in a call center environment! Furthermore, they will focus on increasing leader advancement, field retention, Loyalty Rewards participation, and revenue.
Provide overall, day-to-day business support for Brand Partners via phone, email, chat/sms, face to face and must be comfortable utilizing multiple internal systems to provide a great member experience. 40% Work with Brand Partners to enhance their member experience, can change pace depending on the business needs, and help be our Brand Partner best advocate 30% Educate our Brand Partners on policies, new information and overall company needs. 20% Travel and support training events once or twice per quarter. Manage set-up, registration, volunteers, and tear-down of event sales table at training events. 5% Boost team with solid and consistent corporate leadership and support to the field 5%
Required Education and Experience
A high school education or GED, and one to three years of similar or related experience.
Preferred Education and Experience
A high school education or GED with some exposure to advanced education or post-secondary education, and three to five years of similar or related experience.
Competencies Sales Driven Targeted Market and Revenue Growth Relationship Management Oral and Written Communication Customer Service Global and Cultural Awareness Decisive Decision-Making Time Management
Training and Development Client Relationship Management Sales Growth and Revenue Leadership Support Compensation Plan
Knowledge, Skills, and Abilities Basic skilled in Microsoft Office Suite Working knowledge of compensation plans Ability to exercise good judgement and be adaptable Ability to communicate compensation plans clearly and effectively Ability to multitask while providing effective service to our members Ability to change pace depending on the business needs Comfortable with utilizing multiple internal systems to provide a great member experience
Supervisory Responsibility This position does not supervise employees.
Work Environment This job operates in a professional office environment. The role routinely uses standard office equipment such as a laptop, desktop, smartphone, photocopiers, shredders, and filing cabinets. The noise level in the work environment is usually moderate. Essential oils are worn and/or diffused in the work environment.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to use manual dexterity to handle, feel, and operate objects, tools, and controls and reach with hands and arms. This individual is frequently required to stand, talk, and hear. Specific vision abilities of this job include close vision and ability to adjust focus. The employee is required to type, file, and lift office supplies up to 20 pounds. The employee must be physically able to tolerate the scent of essential oils worn or diffused.
Position Type/Expected Hours of Work This position requires the incumbent to be physically present at the assigned worksite at HQ in Lehi, UT. The regular schedule is from 10:30am- 7:00pm, with a half-hour lunch, Monday through Friday with a choice of weekday off, and Saturday from 8:30am- 5:00pm
NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization.