| Location | Austin, TX |
Job Description
State Classification: Manager VI (1605)
This position is required to work at TxDMV Headquarters in Austin, Texas. Telework may be available based on operational needs (subject to change).
SUBMISSION OF APPLICATION
To apply for this position, select the "Apply for Job" button and sign in with your username and password. Or, if you have not already created an account, click "Register Now" and complete the required information. TxDMV does not accept paper applications.
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You will be required to attach a résumé to your application which will be used for screening purposes.
Please ensure your résumé is detailed and specific, including a full employment history (full-time or part-time), education, licenses, and skills.
Your résumé must include the month and year for start and end dates for each listed employer.
Failure to fully complete the application requirements and pre-screening questions may disqualify you for consideration for this position.
Applicants who require accommodation for the interview process should contact Human Resources at 512-465-5612 if contacted to schedule an interview.
GENERAL DESCRIPTION
Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle-related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.
Performs highly advanced (senior-level) managerial work directing statewide motor carrier registration and credentialing programs within the Motor Carrier Division (MCD) of the Texas Department of Motor Vehicles (TxDMV). Responsible for the administration, planning, development, implementation, and evaluation of state and national motor carrier registration and credentialing programs, including the International Registration Plan (IRP), Unified Carrier Registration (UCR), Texas motor carrier registration programs, the Multi-Year Fleet Registration Program, and the Automated Motor Vehicle Authorization Program.
Provides strategic leadership for program operations, customer service delivery, workforce development, policy development, legislative implementation, stakeholder engagement, and continuous improvement initiatives. Directs the business administration and operational oversight of TxMCCS, TxFLEET, and related business applications supporting motor carrier registration and credentialing functions, including vendor management, system enhancements, operational support, stakeholder training, and business process improvements. Directs managers, supervisors, technical professionals, and administrative staff responsible for program administration and customer service operations. Serves as an agency subject matter expert and collaborates with internal and external stakeholders to develop and implement program, policy, and system improvements. Works under the direction of the Motor Carrier Division Deputy Director, with minimal supervision and extensive latitude for the use of initiative and independent judgment.
MINIMUM REQUIREMENTS
Education
Graduation with a bachelors degree from an accredited four-year college or university.
Additional work experience may be substituted for education on a year-for-year basis.
Experience
Seven (7) years progressively responsible experience in program administration, business operations, regulatory programs, transportation programs, or customer service operations.
Five (5) years of managerial or supervisory experience directing staff and program operations.
Lead Worker, Coordinator, or Project Lead work experience does not substitute for supervisory experience.
Experience requirements may be satisfied by full-time experience or the prorated part-time equivalent.
REGISTRATION, CERTIFICATION AND/OR LICENSURE
A valid Class "C" drivers license is required. If not currently a Texas resident, must obtain a Texas Drivers License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business.
ESSENTIAL DUTIES
Directs, plans, develops, implements, and evaluates statewide motor carrier registration and credentialing programs, including the International Registration Plan (IRP), Unified Carrier Registration (UCR), Texas motor carrier registration programs, the Multi-Year Fleet Registration Program, and the Automated Motor Vehicle Authorization Program.
Establishes program goals, objectives, priorities, performance measures, policies, and procedures to support agency and division strategic initiatives.
Reviews proposed legislation, administrative rules, and policy initiatives; develops implementation strategies; and directs implementation of statutory and regulatory changes affecting program operations.
Directs the administration, maintenance, enhancement, and business operation of TxMCCS, TxFLEET, and related business applications supporting motor carrier registration and credentialing programs.
Oversees contract administration and vendor performance to ensure compliance with contractual requirements, service level expectations, project deliverables, and agency objectives.
Directs coordination among agency staff, information technology resources, vendors, governmental entities, and industry stakeholders to support system functionality, operational effectiveness, service delivery, and continuous improvement initiatives.
Oversees statewide customer service operations, including call center functions, to ensure responsive customer support, quality service delivery, staff development, and consistent application of program requirements, policies, and procedures.
Directs and oversees managers, supervisors, technical professionals, and administrative staff responsible for program administration, customer service operations, and supporting business functions.
Develops and implements workforce planning, succession planning, employee development, training, recruitment, retention, and performance management strategies to support organizational effectiveness and achievement of program objectives.
Represents TxDMV and serves as the agency liaison with motor carriers, commercial fleet operators, industry associations, governmental entities, and state, national, and international organizations regarding motor carrier registration and credentialing matters.
Oversees stakeholder outreach, communication, education, and coordination efforts to support compliance with program requirements and the effective use of agency systems and services.
Oversees and directs risk assessments, internal controls, and compliance activities designed to identify and mitigate risks associated with fraud, waste, abuse, and operational inefficiencies.
Oversees and participates in the development, publication, adoption, and implementation of administrative rules, policies, procedures, and program guidance.
Travels up to 10% of the time. Travel by car (may include flying). May include overnight travel. May require working extended hours and some evenings and weekends, as needed.
Required to attend work regularly and adhere to approved work hours in accordance with department policies and procedures.
Performs other job-related duties as assigned.
The above statements are not a complete list of all responsibilities, duties and skills held or performed by employees in this position.
ADDITIONAL INFORMATION
Telework employees must meet these criteria for the remote work location:
Adequate desk space in a dedicated, contained area that is secured and protected at all times.
Remote work location is in a quiet environment free of background people and noise during business hours.
BENEFITS
The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation.
Benefits include:
Retirement Plan
Paid Group Health & Life Insurance for employees
Paid Holidays
Health & Dependent care flexible spending accounts
Paid Vacation Leave
Dependent Health & Life Insurance
Paid Sick Leave
Dependent Optional Life Insurance
Longevity Pay
Voluntary AD&D Insurance
Dental & Vision
Tuition Assistance Program
QUALIFIED EMPLOYER
In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Educations Public Student Loan Forgiveness (PSLF) program.
JOB OFFERS AND CONTINUATION OF EMPLOYMENT IS CONTINGENT UPON:
Proof of education and experience listed on the resume;
Eligibility to work in the United States;
Satisfactory results from a pre-employment criminal background check and drivers record check; and
Compliance with Selective Service registration for males ages 18-25.
MILITARY
If selected for the position the following must be provided for proof of military employment preference:
Veteran must provide form DD 214; or
Surviving Spouse or Orphan must provide DD1300 or DD214.
Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditors Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found at the State Auditors Office Military Crosswalk Guide.
The Texas Veterans Commission provides helpful employment information.
SUBMISSION OF APPLICATION
Your résumé must be complete, accurate and reflect all experience and education. Experience should include both month and year of employment. Omission of data can be the basis for disqualification.
AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER
The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, pregnancy, disability, military status, age, or any other characteristic protected by federal or state law. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance on 512-465-5612.