Trucking Operations Supervisor

Responsibilities

1. Real-Time Operations Management & Staff Supervision- Supervise and lead daily operations of the Control Tower staff to ensure seamless execution.- Monitor and update real-time status of origins, destinations, and cargo in transit.- Guide operators in executing immediate corrective actions during transit delays or disruptions.
2. Client Service & Stakeholder Management- Ensure prompt response to and execution of all ad-hoc and standard client requests.- Translate client requirements into actionable operational processes and workflows.- Maintain continuous communication with site personnel to adjust delivery schedules based on destination constraints.- Follow up consistently on critical delivery metrics to maximize client satisfaction.
3. Data Analysis & KPI Reporting- Compile, analyze, and submit daily, weekly, and monthly KPI reports to management and clients.- Track key metrics, including On-Time Delivery (OTD), Lead Time compliance, and carrier performance.- Identify operational bottlenecks through data trends and implement preventive measures.
4. Carrier Management & Continuous Improvement (CI)- Collaborate and communicate with contracted carriers to align operational goals.- Lead regular review meetings with logistics partners to share feedback and drive operational excellence.- Develop mutual improvement plans with carriers to optimize transportation efficiency and safety.

Qualifications

• Communication & Soft Skills- Exceptional communication and negotiation skills to effectively communicate with clients, site managers, and contracted carriers.- Strong problem-solving and conflict-resolution abilities to address transportation bottlenecks, delays, and field incidents.- Proactive mindset focused on continuous improvement (CI) and operational optimization.

• Operational Availability & Flexibility- Flexibility and willingness to be on-call 24/7 to handle critical operational escalations, emergency responses, and urgent client requests.- Ability to remain composed and make quick, logical decisions during high-stress situations, including late-night or weekend operational crises.

• Technical & Professional Skills- Strong understanding of transportation logistics, including Dry Van operations, shuttle management, and carrier routing.- Excellent data analysis skills with the ability to compile, analyze, and present daily, weekly, and monthly KPI reports (e.g., OTD, Lead Time).- Advanced proficiency in logistics IT systems, such as TMS (Transportation Management Systems), WMS, and GPS tracking platforms.

• English and Korean bilingual is required

Pay

The base salary range for this role is between $75,000-$95,000 yearly, and your base salary will depend on your experiences, qualifications, and skills.