Responsibilities
- Data Verification & Real-Time Tracking- Receive and verify real-time transport data provided by the contracted logistics partner.- Monitor shipment milestones (Origin, In-Transit, Destination) using the partner’s data feeds and operational dashboards.- Audit data accuracy to ensure that actual shipment timelines align with contractual schedules and SLAs.
- Partner Coordination & Communication- Serve as the primary point of contact for the contracted logistics partner’s management team.- Communicate client requests and delivery adjustments directly to the partner for execution.- Liaise with site personnel at origins and destinations to cross-check partner-provided status against physical site conditions.
- Issue Management & Formal Escalation- Identify discrepancies between partner data and actual site conditions (e.g., unreported delays, capacity mismatches).- Request immediate corrective actions from the contracted partner when delays or data gaps occur.- Escalate critical issues or persistent partner non-compliance to the Control Tower Supervisor based on established protocols.
- Data Management & Reporting Support- Compile and maintain transport data records in internal tracking systems or TMS.- Process raw data received from the partner to assist the Supervisor in generating daily, weekly, and monthly KPI reports (e.g., OTD, Lead Time).- Archive shipping documentation and performance logs for compliance and audit purposes.
Qualifications
Operational Availability & Flexibility- Flexibility to work in shifts, weekend rotations, or on-call schedules to ensure continuous control tower data monitoring.- Ability to perform under pressure and meet tight deadlines for daily data updates and reporting support.
Communication & Partner Management- Strong verbal and written communication skills to maintain professional daily communication with the contracted logistics partner.- Customer-service-oriented mindset with the ability to respond promptly to client inquiries via email or system updates.- Ability to work collaboratively within a team environment to maintain seamless data handovers across different shifts.
Technical & Data Skills- High proficiency in data entry and verification, with a strong eye for detail to identify data discrepancies or gaps.- Intermediate to advanced MS Office skills, particularly MS Excel (VLOOKUP, Pivot Tables), for processing daily operational data.- Familiarity with logistics IT systems such as TMS (Transportation Management Systems), operational dashboards, or shared databases is a plus.
- English and Korean bilingual is required
Pay
The base salary range for this role is between $55,000-$75,000 yearly, and your base salary will depend on your experiences, qualifications, and skills.