Service Advisor
With over 45 years of trusted service, Healey Brothers is the Hudson Valley’s largest and most recognized automotive group—and we’re just getting started. We’re a company that grows from within, where technicians become service managers, and employees stay with us for decades because they’re treated like family.
About the Role
Our Ford Truck Center is seeking an experienced Service Advisor to join our growing team. The responsibilities of this role include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.
Benefits
- Health, dental, and vision insurance
- Flexible Spending Accounts (FSA) and dependent care accounts
- Paid time off, paid sick days, and holidays
- Weekly pay
- 401(k) with company matching
- Uniforms provided, depending on position
- Employee discounts on vehicle sales, service, and parts
- Support for OEM and ASE certification and training
Responsibilities
- Greet customers promptly
- Obtain customer and vehicle information
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend maintenance base on age, mileage and history of vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow up time
- Monitor the progress of each vehicle throughout the day, and update customers frequently
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
Qualifications
- Previous experience at a dealership is required.
- Ability to identify the problem quickly
- Knowledge of automobiles
- Proven record of achieving exceptional customer satisfaction
- Past experience as a service advisor, assistant lane manager or service consultant
- Very energetic personality
- A desire for a long-term career with a growing organization
- Personal and professional integrity
- Computer skills and willingness to learn new programs
- Ability to learn new technology and repair and service procedures and specifications
- Minimum of 1 year in service department
- Ability to lift 50 pounds and work on your feet for extended periods of time
- Ability to work in a fast-paced environment
- Basic computer skills
- Positive, friendly attitude
- High school diploma or equivalent
Healey Brothers is an Equal Employment Opportunity employer. We comply with all applicable laws regarding equal employment opportunities for all qualified applicants and employees. It is against our policy to discriminate against any qualified applicant or employee on the basis of actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, ancestry, ethnicity, disability, pregnancy, citizenship, marital status, familial status, military or veteran status, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local law.