The Room Attendant/Housekeeper is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
Physical Requirements
- Flexible and long hours sometimes required.
- Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
General Requirements
- Replenishes supplies such as bathroom necessities, linen and terry, etc. in various areas such as guest rooms and restrooms
- Straighten desk items, furniture, and appliances
- Dust, polish, and remove marks from walls and furnishings.
- Cleaning guest rooms, including guest bathrooms, thoroughly
- Cleaning hallways and common areas as assigned
- Using chemicals, cleaners, and cleaning equipment properly
- Stocking and maintaining housekeeping cart and linen storage room
- Documenting maintenance issues
- Perform other reasonable job duties as requested by Supervisors.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and training's.
- Maintain regular attendance in compliance with Hilton Hotels Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Hilton Hotels Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
- Maintain a warm and friendly demeanor at all times.