Troubleshooter/Technician (Operational Maintenance)

Job Summary

The Troubleshooter/Technician is responsible for identifying and performing preventative maintenance, service, troubleshooting, and repair of the electric and communications systems that may be responsible for the interruption, inconvenience, loss of service, quality of service, or a hazard to customers or the public and to assist in other phases of work across the organization.

Duties and Responsibilities

• Efficient and effective response and repair of system-related issues.
• Efficient and effective response and repair of electric and communication service to customers.
• Perform maintenance work on the electric and communication system.
• Install, repair, and maintain EPB lighting system.
• Efficient and effective connection of electric and communication service.
• Perform field operations for the control of the electric and communications system.
• Know and follow all safety rules and procedures.
• Accurately and promptly communicate actions taken to maintain proper records.
• Communicate with customers and represent EPB well in spoken words and actions.
• Make good decisions with little help from others (most of the work performed is performed independently.)-Work shifts during inclement weather and holidays, as well as overtime scheduled, system outages, and emergencies as requested by departmental management to meet customer needs.
• Become proficient in installing, testing, troubleshooting, and repairing EPB communication systems, including splicing fiber, repair, and replacement of CAT5, coax, and phone cables, troubleshooting, resetting and replacing set-top boxes, ONTs, and other physical devices.
• Work a minimum of 70% of the call-ins and/or hold over overtime offered up to 16 consecutive hours.

Education and Experience

• A Journeyman lineman with 5 years of experience.
• Practical knowledge of electronics, electricity, or related disciplines.
• Excellent verbal communication, customer service, teamwork, and PC Skills.
• Experience working directly with customers to resolve equipment and circuit issues.

Certifications and Other Requirements

• A valid CDL Class B without mechanical restrictions, a DOT Health Card, and be able to drive unrestricted on EPB’s system. Must obtain a CDL Class A within a year of employment.
• Satisfactory complete a 90-day training program.
• Ability to use various test equipment and computer terminal or PC.
• Ability to read, analyze, and interpret general telecommunication information, technical procedures, and/or company practices.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Write simple correspondence and effectively present information in one-on-one and small group situations with customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide into all units of measure using whole numbers, common fractions, and decimals. Compute rate, ratio, and percent and draw and interpret bar graphs.
• Ability to successfully perform pole-top and aerial device rescue techniques/procedures from both a pole position and an aerial device used in daily work operations.
• Proficient in computer skills; must be able to learn computer skills to be used daily with training, i. e. laptop in the truck for CGI System—map reading, directional information, minimal typing.

Physical Demands - Additional Information

• While performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; outside weather conditions; risk of electrical shock; risk of radiation; and vibration. The employee is frequently exposed to extreme cold and extreme heat. The employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and explosives. The noise level in the work environment is usually moderate.
• Routinely required to handle primary voltages with proper protective equipment (12,000, 7200, 4160 volts), to switch voltages up to 161,000 volts, and to work secondary voltages up to 600 volts with rubber gloves only.
• Hand and arm dexterity for using small tools for making repairs on communications-related equipment and connections for primary, secondaries, and services on poles, houses, or meter centers while working out of a bucket truck, off a pole using climbers, off a ladder, or standing on the ground.
• Required to lift, move, and exert force up to 20 pounds frequently and up to 50 pounds occasionally.
• 20/20 corrected vision and have good color vision perception to distinguish normal color coding used in electrical distribution/transmission work. Must have good depth perception to effectively utilize line equipment (i.e., hot sticks, crimping tools, extension instruments) from 5 feet to 50 feet.
• Normal or corrected hearing proficiency is necessary to understand verbal instructions/information/warnings communicated from the top of the pole, from the ground position, and from one pole span to the next (approximately 250 feet).