Summary of Position:
The Treatment Coordinator is a pivotal role to Kozlowski DePascale Orthodontics and serves as a primary point of contact for potential patients. This role will focus on patient development and ensuring excellent customer service to promote the business and retention. This role will provide a wealth of knowledge of treatment plans and best practices.
Essential Job Function:
- Obtaining high treatment acceptance by explaining cost of treatment, insurance coverage, and finance options.
- Solicit referrals from patients post-treatment while at the same time tracking satisfaction with work provided.
- Contact patients/guarantors the day prior or the day of the appointment regarding fees due and to confirm the appointment.
- Communicate to office management if schedules are not filled for consults.
- Presenting treatment plans and giving estimates of treatment costs in an effective manner.
- Educating and discussing the Orthodontist's treatment plan after diagnosed and reviewed by the clinical staff with the patient.
- Ensure patients are cleared for treatment including all cleanings and restorations are validated before beginning treatment.
- Promoting and upholding the values of Orthodontic Partners in all aspects of the job.
- Exhibit excellent customer service and communicate with potential customers in a friendly and efficient manner.
- Ensure patients are cleared for treatment including all cleanings and restorations are validated before beginning treatment.
- Ensure patients are compliant with appointments, financial obligations, send the appropriate communication leading up to or including termination from treatment.
- Drive results and strive to consistently achieve results and goals set forth by management.
- Other duties as required.
Core Competencies:
- Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.
- Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.
- Communicating Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
- Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
- Drives Results - Consistently achieving results, even under tough circumstances
- Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
- Interpersonal Savvy - Relating openly and comfortably with diverse groups of people.
- Persuading - Using compelling arguments to gain the support and commitment of others.
Knowledge, Skills and Abilities:
- High level knowledge of Orthodontics and associated treatment planning.
- Action-oriented and taking initiative, being adaptive and flexible in a changing environment.
- Understand and can effectively communicate techniques utilized in the Orthodontic field.
- Have a detailed knowledge of dental insurances, service limits, and financing options.
- Customer service or sales experience, along with dental knowledge preferred.
- Have excellent written and oral communication skills.
- Compassion and high level of service for our patients, parents, and staff.
- Integrity, always doing the right thing.
- Dependable, reliable to be at work when scheduled.
- Attention to detail.
- Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines.
- Professional manner and appearance at all times.
- Computer skills: Microsoft office and Web Browser.
- Telephone skills: Proper telephone etiquette and information gathering skills.
Education and Experience
- High School Diploma, GED or equivalent Required
- 1-3 Years Relative Experience