Summary of Position
The Treasury Management Services Support Analyst I is responsible for supporting the TMSS Team Lead in all Treasury Management services to established business customers. In addition, the Treasury Management Services Support Analyst provides technical support, handles Treasury Management-related product offerings, and offers a high-quality client-centered experience.
Essential Functions and Duties
- Responds to inquiries and provides technical assistance and customer service to internal and external clients regarding Treasury Management products and service and escalates issues in a timely manner for resolution.
- Responsible for reviewing daily Treasury Management reports detailing transactions and activities and taking the necessary actions in accordance with policies.
- Assists with gathering product usage information for month-end reporting and bi-weekly reporting.
- Participates in testing and evaluation of new products and upgrades for existing products.
- Assists with the creation and timely maintenance of client user guides, instruction manuals and procedures for the department.
- Coordinates and communicates system upgrades, enhancements or changes to all internal and external Treasury Management-related system users and internal front-line staff.
- Identifies cross-sale opportunities.
- Serves as a back-up for the Treasury Management Specialized Team Lead
- Responsible for completing annual training program assigned.
- Performs other functions and/or duties as assigned.
Qualifications Requirements
- Education: Bachelor's degree or equivalent experience.
- Experience: two (2) to three (3) years of experience in Treasury Management or customer service with strong emphasis in Treasury Management products such as Jack Henry.
- Advance computer skills including but not limited to proficiency in Microsoft Office (Word, Excel, Power Point, etc.)
- Knowledge of related State and Federal banking compliance regulations.
- Strong verbal and written communication skills, ability to communicate at all levels of the organization.
- Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read, and write both languages.
- Strong attention to detail and accuracy.
- Ability to multi-task, with strong organization, time-management, and prioritizing skills.
- Customer service skills, ensuring satisfaction of both internal and external customers.
- Ability to understand and comprehend instructions, procedures and policies ensuring compliance with the Bank's policies and procedures.
- Ability to work under pressure and independently with the ability to make decisions according to established guidelines and accomplish tasks accurately and on a timely basis.
- Strong problem solving and analytical skills to resolve problems with clearly identifies root cause and preset recommendations with minimal to no supervision.
- Strong interpersonal skills, working with integrity and ethically, upholding the organizational values.
- Strong presentation skills to all levels of the organization.
- Ability to drive change to improve customer experience and enhance our bank.