Traveling Bilingual Front Desk Coordinator/Patient Intake Specialist (Spanish Required)

The Bilingual Front Desk Coordinator will manage patient check-in and check-out processes, collect and verify new patient information, schedule appointments, maintain accurate electronic medical records, and support overall office operations. The ideal candidate is highly organized, professional, and fluent in English and Spanish, with the ability to make patients feel welcome while accurately collecting demographic, insurance, and medical information.

Client Overview:
Our client is a growing multi-location healthcare practice seeking a Bilingual Front Desk Coordinator/Patient Intake Specialist to serve as the first point of contact for patients. This role is heavily focused on new patient intake, registration, insurance verification, appointment coordination, and customer service in a fast-paced outpatient medical environment. The ideal candidate is highly organized, professional, and fluent in English and Spanish, with the ability to make patients feel welcome while accurately collecting demographic, insurance, and medical information. Mileage and tolls are reimbursed when traveling between office locations.

Salary/Hourly Rate:
$18/hr - $22/hr DOE

Position Overview:
The Bilingual Front Desk Coordinator will manage patient check-in and check-out processes, collect and verify new patient information, schedule appointments, maintain accurate electronic medical records, and support overall office operations. This role requires frequent interaction with Spanish-speaking patients and strong attention to detail when handling sensitive healthcare information. This position is ideal for a bilingual healthcare professional who enjoys interacting with patients, managing new patient intake, and providing exceptional front-office support in a busy clinical setting. Spanish fluency is required as a significant portion of the patient population is Spanish-speaking. The schedule is Monday to Friday, 9:00 AM to 6:00 PM. Travel is required 2 to 3 days per week to Bronx, Queens, and Brooklyn locations.

Responsibilities of the Traveling Bilingual Front Desk Coordinator/Patient Intake Specialist:

• Patient Intake & Registration:
  • Welcome patients and provide exceptional customer service in both English and Spanish.
  • Collect and verify new patient demographic information, medical history, and insurance details.
  • Assist patients in completing intake forms and required documentation.
  • Verify insurance eligibility, referrals, and authorizations as needed.
  • Accurately enter patient information into the EMR system.
  • Ensure all patient records are complete and up to date.
• Front Desk Operations:
  • Answer incoming phone calls and assist patients with scheduling inquiries.
  • Schedule, reschedule, and confirm appointments.
  • Manage patient check-in and check-out processes.
  • Coordinate appointments across multiple practice locations.
  • Communicate appointment reminders and follow-up instructions.
  • Handle patient questions professionally and escalate concerns when appropriate.
• Administrative Support:
  • Maintain accurate medical records and documentation.
  • Process insurance and patient-related paperwork.
  • Scan, upload, and organize patient documents within the EMR.
  • Support daily office operations and administrative tasks.
  • Assist with provider schedules and patient flow management.
• Patient Experience:
  • Serve as the primary point of contact for patients and visitors.
  • Build positive relationships with patients and families.
  • Provide clear information regarding appointments, paperwork, and office procedures.
  • Ensure a welcoming, professional, and patient-centered environment.
• Compliance & Confidentiality:
  • Maintain strict HIPAA compliance and patient confidentiality.
  • Follow all office, healthcare, and regulatory policies.
  • Ensure accuracy and security of patient information and documentation.

Required Experience/Skills for the Traveling Bilingual Front Desk Coordinator/Patient Intake Specialist:

• Fluent in Spanish and English (required).
• Minimum 1 year of experience in a medical front desk, patient intake, medical reception, or healthcare administrative role.
• Experience collecting patient demographics, insurance information, and completing new patient registration.
• Strong customer service and communication skills.
• Proficiency in EMR/EHR systems and Microsoft Office Suite.
• Excellent organizational and multitasking abilities.
• Reliable transportation and ability to travel between office locations.

Preferred Experience/Skills for the Traveling Bilingual Front Desk Coordinator/Patient Intake Specialist:

• Experience in pain management, orthopedics, primary care, or specialty medical practices.
• Familiarity with insurance verification and authorizations.
• Experience using eClinicalWorks or similar EMR systems.
• Medical Assistant experience is a plus but not required.

Education Requirements:

• High school diploma or GED is required.
• Medical Administrative Assistant or Medical Assistant training is preferred.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

Job Wrapping ID: #LI-AJ3

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EOE/M/F/D/V/SO

Position ID: 411730