Travel Requirements (please confirm travel in submissions):
Team of 5: working with 4 other travel techs to travel and deploy laptops/desktops in client office and factories, when these machines get build and shipped to those offices through courier.
This is a Travel Tech role; travel may be required at least once a month or once every 12 months depending on client direction.
Client covers travel expenses (air/hotel/meals, etc.) and it is billable to the client.
Candidates must be comfortable traveling within Iowa/Illinois and occasionally cross-state (e.g., Kansas).
Top 3 Skills:
- Hands-on experience in Depot Management/Configuration Center operations.
- Strong knowledge of End-User Device Lifecycle Management (laptops, desktops, AV, smart devices).
- Working experience with Microsoft ecosystem and device management tools
Key Responsibilities:
- Perform imaging, re-imaging, configuration, and setup of laptops, desktops, AV devices, and smart devices.
- Execute device refresh, replacement, and lifecycle management activities in a depot/configuration center environment.
- Provide break/fix troubleshooting and hardware repair for laptops and desktops, including coordination with OEM warranty providers.
- Manage asset tagging, barcoding, assignment, and accurate inventory tracking across locations.
- Maintain and update asset movement, device status, and lifecycle records in ServiceNow.
- Conduct monthly inventory audits and reconcile physical assets with system records.
- Support shipping and receiving activities, including device staging, packaging, and coordination with logistics teams.
- Track and execute project-based deployment work, ensuring adherence to defined priorities, timelines, and guidelines.
- Update tickets, tasks, and project records in ServiceNow, ensuring data accuracy and audit readiness.
- Collaborate effectively with IT support teams, configuration centers, and shipping/receiving departments.
- Communicate clearly with customers and internal stakeholders through written and verbal updates.
- Follow standard operating procedures, security guidelines, and asset management policies.
Required Skills & Experience:
- Hands-on experience in Depot Management/Configuration Center operations.
- Strong knowledge of End-User Device Lifecycle Management (laptops, desktops, AV, smart devices).
- Working experience with Microsoft ecosystem and device management tools, including:
- O365 / Microsoft 365
- Intune / Endpoint Management
- SCCM / Configuration Management
- Asset Management tools
- Practical working knowledge of ServiceNow for incident, asset, and task updates.
- Experience in hardware troubleshooting, break/fix repair, and vendor warranty coordination.
- Good understanding of shipping, receiving, and inventory control processes.
Behavioral & Professional Competencies:
- Strong written and verbal communication skills.
- Customer-focused mindset with the ability to work directly with end users and stakeholders.
- Ability to prioritize work effectively in a fast-paced, project-driven environment.
- High ownership, attention to detail, and accountability.
- Willingness to work from the office and support hands-on operational activities.
- Positive attitude with readiness to learn and adapt.