Travel Tech Engineer Depot Management

Our client, an IT Services and Consulting company, is looking for a Traveling IT Depot & Device Deployment Technician (SCCM / Intune / ServiceNow) for their East Moline, IL location. Provide break/fix troubleshooting and hardware repair for laptops and desktops, including coordination with OEM warranty providers.

Our client, an IT Services and Consulting company, is looking for a Traveling IT Depot & Device Deployment Technician (SCCM / Intune / ServiceNow) for their East Moline, IL location.
 
Responsibilities:

• Perform imaging, re-imaging, configuration, and setup of laptops, desktops, AV devices, and smart devices.
• Execute device refresh, replacement, and lifecycle management activities in a depot/configuration center environment.
• Provide break/fix troubleshooting and hardware repair for laptops and desktops, including coordination with OEM warranty providers.
• Manage asset tagging, barcoding, assignment, and accurate inventory tracking across locations.
• Maintain and update asset movement, device status, and lifecycle records in ServiceNow.
• Conduct monthly inventory audits and reconcile physical assets with system records.
• Support shipping and receiving activities, including device staging, packaging, and coordination with logistics teams.
• Track and execute project-based deployment work, ensuring adherence to defined priorities, timelines, and guidelines.
• Update tickets, tasks, and project records in ServiceNow, ensuring data accuracy and audit readiness.
• Collaborate effectively with IT support teams, configuration centers, and shipping/receiving departments.
• Communicate clearly with customers and internal stakeholders through written and verbal updates.
• Follow standard operating procedures, security guidelines, and asset management policies.

 
Requirements:

• Hands-on experience in Depot Management/Configuration Center operations.
• Strong knowledge of End-User Device Lifecycle Management (laptops, desktops, AV, smart devices).
• Working experience with Microsoft ecosystem and device management tools, including:
• O365 / Microsoft 365
• Intune / Endpoint Management
• SCCM / Configuration Management
• Asset Management tools
• Practical working knowledge of ServiceNow for incident, asset, and task updates.
• Experience in hardware troubleshooting, break/fix repair, and vendor warranty coordination.
• Good understanding of shipping, receiving, and inventory control processes.
• Strong written and verbal communication skills.
• Customer-focused mindset with the ability to work directly with end users and stakeholders.
• Ability to prioritize work effectively in a fast-paced, project-driven environment.
• High ownership, attention to detail, and accountability.
• Positive attitude with readiness to learn and adapt.
• Years of Experience:   9.00 Years of Experience
• Top 3 Skills:
• Hands-on experience in Depot Management/Configuration Center operations.
• Strong knowledge of End-User Device Lifecycle Management (laptops, desktops, AV, smart devices).
• Working experience with Microsoft ecosystem and device management tools

 
Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities