Travel Support and Service Team Lead

About the role

• The Travel Support and Service Team Lead is responsible for coordinating all travel logistics for the team, ensuring that travel arrangements are efficient and meet contract requirements.

What you'll do

• Deploy technical personnel to travel nationwide, providing support for voice and data communication equipment installed in vehicles, fixed locations on buildings, structures, towers, mountaintops, and temporary installations as needed.
• Deliver customer service to agency representatives at these locations, addressing user experience concerns and ensuring optimal utilization of communication technology to support agency missions.
• Operate essential tools and equipment required for installation, maintenance, and troubleshooting, including:
• • Hand tools and power tools.
  • Test equipment, programming devices, key fill devices, and other specialized hardware.
• Ensure staff have experience with nationwide travel logistics, including:
• • Navigating airports and coordinating lodging and transportation.
  • Adhering to strict schedules to meet operational deadlines.
  • Successfully executing site visits to install, maintain, improve, or restore voice and data communication equipment.

Qualifications

• Strong organizational and communication skills.
• 2+ years of experience coordinating travel logistics for technical or service teams.
• Knowledge of travel policies and budgeting.
• Experience in supporting government contracts is a plus.

Pay:

• Range 

Schedule:

• Monday to Friday

Work Location:

• Office and Remote

 Benefits:

• Medical Health insurance
• Dental Insurance
• 401(k) matching
• PTO
• Professional development assistance