Job Title: Travel Program Manager<\/span><\/a> <\/h2>Job Type:<\/span><\/span><\/span> <\/h3> <\/span><\/span> <\/p>Full-Time<\/span><\/span><\/span><\/span><\/span> <\/p> <\/span><\/span> <\/p>Job Location:<\/span><\/span><\/span> <\/h3> <\/span><\/span> <\/p>Remote in Washington, DC.<\/span><\/span><\/span><\/span><\/span> <\/p> <\/span><\/span> <\/p>Job Summary:<\/span> <\/h3> <\/p>Genesis Consulting is seeking an experienced, forward-thinking Travel Program Manager<\/a><\/span><\/span><\/span><\/span><\/span>[AB1]<\/a> <\/span><\/span><\/span><\/span><\/span><\/span> (TPM) with a passion for growth and business transformation. The Travel Program Manager will serve as the senior lead responsible for end-to-end oversight of the client's automated, web-based Travel Management System (TMS) and associated travel operations. This role provides strategic leadership, operational governance, and vendor oversight to ensure seamless integration with the client's<\/a><\/span><\/span><\/span><\/span><\/span>[AB2]<\/a> <\/span><\/span><\/span><\/span><\/span><\/span> existing monitoring and reimbursement systems, delivery of travel claim audit services, and operation of a responsive customer support desk for travelers.<\/span><\/span><\/span><\/span><\/span> <\/p> <\/span><\/span><\/span><\/span><\/span> <\/p>The TPM will function as the primary point of accountability for travel program performance, policy compliance, duty of care, financial controls, and continuous improvement. <\/span><\/span><\/span><\/span><\/span> <\/p>Duties and Responsibilities:<\/span> <\/h3> <\/span><\/span><\/span> <\/p>· <\/span><\/span><\/span><\/span><\/span>Lead Travel Program Operations: Provide strategic oversight of the client's automated Travel Management System (TMS), ensuring operational efficiency, compliance, and continuous improvement.<\/span><\/span><\/span> <\/p>· <\/span><\/span><\/span><\/span><\/span>Oversee TMS Implementation & Integration: Manage system configuration and integration with monitoring, financial, and reimbursement platforms to ensure seamless end-to-end travel and expense processing.<\/span><\/span><\/span> <\/p>· <\/span><\/span><\/span><\/span><\/span>Manage Vendors & Contracts: Direct vendor performance, enforce SLAs, and oversee travel service providers and audit partners.<\/span><\/span><\/span> <\/p>· <\/span><\/span><\/span><\/span><\/span>Govern Travel Policy & Compliance: Develop and maintain travel policies, ensure system-enforced compliance, and monitor audit findings and spend controls.<\/span><\/span><\/span> <\/p>· <\/span><\/span><\/span><\/span><\/span>Ensure Risk Management & Duty of Care: Oversee traveler tracking, risk monitoring, and emergency response protocols.<\/span><\/span><\/span> <\/p>· <\/span><\/span><\/span><\/span><\/span>Supervise Audit & Support Services: Manage travel claim audit services and customer support desk operations to ensure accurate reimbursements and high-quality traveler assistance.<\/span><\/span><\/span> <\/p> <\/p><\/div><\/span> Requirements<\/h3>Duties and Responsibilities:<\/span> <\/h3> <\/span><\/span><\/span> <\/p>· <\/span><\/span><\/span><\/span><\/span><\/span>Lead Travel Program Operations: Provide strategic oversight of the client's automated Travel Management System (TMS), ensuring operational efficiency, compliance, and continuous improvement.<\/span><\/span><\/span> <\/p>· <\/span><\/span><\/span><\/span><\/span><\/span>Oversee TMS Implementation & Integration: Manage system configuration and integration with monitoring, financial, and reimbursement platforms to ensure seamless end-to-end travel and expense processing.<\/span><\/span><\/span> <\/p>· <\/span><\/span><\/span><\/span><\/span><\/span>Manage Vendors & Contracts: Direct vendor performance, enforce SLAs, and oversee travel service providers and audit partners.<\/span><\/span><\/span> <\/p>· <\/span><\/span><\/span><\/span><\/span><\/span>Govern Travel Policy & Compliance: Develop and maintain travel policies, ensure system-enforced compliance, and monitor audit findings and spend controls.<\/span><\/span><\/span> <\/p>· <\/span><\/span><\/span><\/span><\/span><\/span>Ensure Risk Management & Duty of Care: Oversee traveler tracking, risk monitoring, and emergency response protocols.<\/span><\/span><\/span> <\/p>· <\/span><\/span><\/span><\/span><\/span><\/span>Supervise Audit & Support Services: Manage travel claim audit services and customer support desk operations to ensure accurate reimbursements and high-quality traveler assistance.<\/span><\/span><\/span> <\/p>Minimum Qualifications/Experience:<\/span> <\/h3> <\/span><\/span><\/span><\/span> <\/p>· <\/span><\/span><\/span><\/span><\/span><\/span>Minimum of 10 years of combined corporate and/or government travel operations experience.<\/span><\/span><\/span> <\/p>· <\/span><\/span><\/span><\/span><\/span><\/span>Minimum of 10 years of vendor management experience, including contract oversight and SLA management.<\/span><\/span><\/span> <\/p>· <\/span><\/span><\/span><\/span><\/span><\/span>Minimum of 10 years of travel policy development and governance experience. Familiarity with government travel policy / Federal Travel Regulations (FTR) compliance preferred.<\/span><\/span><\/span> <\/p>· <\/span><\/span><\/span><\/span><\/span><\/span>Minimum of 2 years of travel risk management and duty of care experience.<\/span><\/span><\/span> <\/p>· <\/span><\/span><\/span><\/span><\/span><\/span>Demonstrated experience overseeing travel management operations, including direct experience using and/or overseeing implementation and administration of an automated Travel Management System (TMS).<\/span><\/span><\/span> <\/p>· <\/span><\/span><\/span><\/span><\/span><\/span>Experience integrating travel systems with financial, monitoring, and reimbursement platforms.<\/span><\/span><\/span> <\/p>· <\/span><\/span><\/span><\/span><\/span><\/span>Strong knowledge of federal or public sector travel compliance environments.<\/span><\/span><\/span> <\/p>· <\/span><\/span><\/span><\/span><\/span><\/span>Exceptional leadership, stakeholder engagement, and executive communication skills.<\/span><\/span><\/span> <\/p> <\/span><\/span><\/span> <\/p>Preferred Competencies:<\/span><\/span><\/span> <\/p>· <\/span><\/span><\/span><\/span><\/span><\/span>Experience with SAP Concur.<\/span><\/span><\/span> <\/p>· <\/span><\/span><\/span><\/span><\/span><\/span>Strategic program leadership with operational execution expertise.<\/span><\/span><\/span> <\/p>· <\/span><\/span><\/span><\/span><\/span><\/span>Data-driven decision-making and performance analytics proficiency.<\/span><\/span><\/span> <\/p>· <\/span><\/span><\/span><\/span><\/span><\/span>Strong risk management and compliance orientation.<\/span><\/span><\/span> <\/p>· <\/span><\/span><\/span><\/span><\/span><\/span>Ability to manage cross-functional teams and complex vendor ecosystems.<\/span><\/span><\/span> <\/p>· <\/span><\/span><\/span><\/span><\/span><\/span>Customer-focused mindset with emphasis on service excellence and traveler experience.<\/span><\/span><\/span> <\/p> <\/span><\/span><\/span> <\/p>Minimum Education:<\/span> <\/h3> <\/span><\/span><\/span> <\/p>· <\/span><\/span><\/span><\/span><\/span><\/span>Bachelor's Degree in Computer Science, IT, or related field. Master's Degree preferred.<\/span><\/span><\/span> <\/p> <\/span><\/span><\/span> <\/p>Certifications:<\/span> <\/h3> <\/span><\/span><\/span> <\/p>· <\/span><\/span><\/span><\/span><\/span><\/span>PMP, PgMP, or equivalent project/program management certification preferred.<\/span><\/span><\/span> <\/p> <\/b> <\/p>Other:<\/span> <\/h3> <\/span> <\/p>· <\/span><\/span><\/span><\/span>U.S. Citizenship is required.<\/span><\/span><\/span> <\/p> <\/div><\/span>