| Location | Lewiston, Maine |
We are seeking a Travel Experience Coordinator who thrives on delivering exceptional customer service and personalized travel planning. This role focuses on guiding clients through every step of their journey—from initial inquiry to post-travel follow-up—ensuring a seamless and memorable experience.
Responsibilities:
Consult with clients to understand travel preferences and goals
Research and recommend destinations, resorts, cruises, and tours
Coordinate bookings, itineraries, and travel documentation
Communicate clearly with clients before, during, and after travel
Handle changes or issues with care and professionalism
Build long-term client relationships
Qualifications:
Strong communication and organization skills
Customer service or hospitality background preferred
Self-motivated and comfortable working remotely
Passion for travel and helping others
The Client Relations Travel Specialist serves as the primary point of contact for travelers, delivering high-touch service and customized travel solutions. This role blends customer care, problem-solving, and travel expertise to exceed client expectations.
Responsibilities:
Provide exceptional service through phone, email, and online communication
Manage reservations, changes, and travel inquiries
Educate clients on travel options, policies, and promotions
Resolve concerns efficiently and professionally
Maintain detailed client records and follow-ups
Qualifications:
Excellent interpersonal and customer service skills
Detail-oriented with strong time-management abilities
Sales, service, or travel experience a plus
Willingness to learn and grow within the travel industry