Travel & Expense Supervisor

Position Overview

The Travel & Expense Supervisor leads the administration, optimization, and continuous improvement of our SAP Concur Environment to support efficient and compliant travel and expense operations. This role focuses on driving T&E compliance, improving the user experience, supporting expense auditing and reporting initiatives, identifying cost savings opportunities, and managing corporate card administration processes.

Under general supervisor, this role leverages a functional expertise in Concur Expense and corporate travel and expense policies to support audit/compliance programs and partner with stakeholders across Finance, Shared Services, Procurement, HR, and business operations.

This role provides leadership and oversight to one direct report supporting day-to-day expense administration activities. This role reports to the Senior Manager, Accounts Payable.

Key Job Responsibilities

Concur Administration and Optimization

• Serve as the primary administrator for the company's SAP Concur Expense environment.
• Configure and maintain expense policies, audit rules, workflows, expense types, approval hierarchies, user permissions, and system settings.
• Drive continuous improvement initiatives focused on automation, policy compliance, user experience, and operational efficiency.
• Partner with internal stakeholders and third-party providers to evaluate and implement system enhancements and new functionality.
• Support integrations between Concur and related systems including ERP, HRIS, travel booking tools, and card providers.
• Develop and maintain system documentation, SOPs, training materials, and knowledge articles.

Compliance, Auditing, Reporting, Analytics & Financial Oversight

• Support and enhance expense auditing processes to ensure compliance with company policy and internal controls; while managing bandwidth and risk.
• Analyze expense trends, policy violations, duplicate submissions, out-of-policy spend, and high-risk transactions.
• Partner with Finance, Audit, and Compliance teams on audit requests, reporting, and remediation activities.
• Assist with the administration and optimization of Concur audit tools and workflows, including targeted audit strategies.
• Monitor compliance metrics and recommend policy or process improvements to reduce risk and drive accountability.
• Develop, maintain and enhance key operational/performance KPI's and reporting for FP&A and Senior Executive team members.
• Lead financial oversight of our T&E spending by creating and developing key strategic reports in Expense Program to provide actionable insights into T&E spend, trends, compliance rates, and savings opportunities

Training, Communication and Change Management

• Design and delivery training for employees, approvers, and auditors
• Own T&E related communications, including policy updates, system enhancements and best practice guidance to internal customers.
• Oversee internal company Connect Pages for updates, compliance, and overall relevancy of information.

People Development

• Implement and cultivate a team environment that focuses on service levels, customer satisfaction, and productivity.
• Model and reinforce a positive working environment centered on company values.
• Measure department performance with appropriate metrics and utilize the metrics in measuring employee performance.
• Manage performance, address employee concerns, maintain adequate staffing levels and facilitate team development.
• Manage all aspects of the teams, including scheduling, team building, mentoring, disciplinary reviews, and termination of employment.

Job Qualifications

• BA/BS degree in Accounting/Finance or equivalent relevant experience
• 4+ years of Accounts Payable and/or Travel & Expense, including hands on Concur experience; w/ previous supervisor/lead experience preferred
• Must have strong customer service background
• Ability to manage multiple tasks with strict deadlines
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office applications with strong working knowledge of advanced Excel functions
• Continuous improvement attitude; ability to seek out opportunities to implement best practices
• Highly motivated, self-directed, and performance driven
• Must have strong attention to detail, and thrive in a fast-paced environment

Competency Group

• Deliver World Class Service
• Hospitality
• Ownership
• Do The Right Thing
• Manages Ambiguity
• Drive Results
• Directs Work
• Achieves Goals
• See The Big Picture
• Financial Acumen
• Value People
• Builds Effective Teams

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).

Work Environment

Office

Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

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