Travel Customer Experience Consultant

About This Role

Our company is currently expanding its remote client support team and is looking for organized, customer-focused individuals to assist with travel coordination and service support. As a Travel Customer Experience Consultant, you will help clients navigate the travel planning process by assisting with reservations, itinerary organization, and general customer assistance.

This opportunity is a strong fit for individuals who enjoy communication-based work, problem-solving, and helping create positive client experiences in a flexible remote setting. No previous travel industry experience is necessary, as training and ongoing guidance are provided.

Key Responsibilities

• Assist clients with coordinating vacations, cruises, accommodations, and travel packages
• Research travel availability, pricing, destinations, and booking options using approved company platforms
• Review itinerary details and reservation information to help maintain accuracy
• Provide professional support and travel recommendations tailored to client preferences and budgets
• Respond to client questions and service requests through email, phone, and online communication channels
• Assist with booking modifications, travel updates, and itinerary changes
• Maintain organized booking records, customer profiles, and travel documentation
• Participate in virtual onboarding sessions, team meetings, and continued training opportunities

What We Provide

• Remote work opportunity
• Flexible scheduling options
• Training and onboarding support
• Access to travel incentives, discounts, and supplier perks
• Supportive and collaborative team culture
• Professional growth and advancement opportunities

Qualifications

• Strong communication and customer service abilities
• Ability to multitask and stay organized in a remote work environment
• Comfortable using online systems, computers, and communication tools
• Reliable internet connection required
• Detail-oriented and self-motivated
• Must be at least 18 years old
• Must be legally authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain