Description
Are you a strong leader who thrives in a fast-paced environment and enjoys coordinating people, schedules, and operations? We are seeking a Transportation Supervisor to oversee our transportation services and ensure safe, reliable transportation for the individuals we support across Connecticut and New York.
In this role, you'll lead a team of drivers and transportation aides, manage daily transportation operations, coordinate fleet maintenance, optimize routes, and serve as a key problem-solver for transportation-related needs.
What You'll Do
Lead Transportation Operations
- Oversee the day-to-day operations of the transportation department.
- Supervise, coach, mentor, and develop Transportation Drivers and Transportation Aides.
- Manage hiring, onboarding, training, scheduling, and performance management activities.
- Ensure adequate staffing coverage by coordinating schedules, vacations, call-outs, and leaves.
- Assign and dispatch drivers to routes and community locations.
- Respond to transportation emergencies, service disruptions, weather impacts, and schedule changes.
- Serve as the primary transportation resource for operational issues during business hours.
Manage Scheduling & Service Delivery
- Coordinate transportation schedules and route assignments across programs.
- Partner with Program Managers and agency leadership to ensure transportation needs are met.
- Continuously evaluate routes to maximize efficiency while maintaining excellent customer service.
- Adapt schedules based on individual needs, staffing changes, vehicle availability, and program requirements.
Support Driver Success
- Provide ongoing coaching, feedback, and performance evaluations.
- Ensure compliance with required agency, state, and regulatory training requirements.
- Maintain driver qualifications and certifications.
- Promote a culture of safety, accountability, and excellent customer service.
Oversee Fleet Operations
- Coordinate vehicle maintenance, inspections, repairs, registrations, and vendor appointments.
- Monitor fleet utilization and recommend improvements to increase efficiency.
- Ensure all agency vehicles remain compliant with transportation regulations in Connecticut and New York.
- Work closely with maintenance vendors to minimize vehicle downtime.
Utilize Transportation Technology
- Manage transportation data and records using systems such as Salesforce, Evolv, Azuga, and UKG Pro.
- Monitor GPS and driver safety technology.
- Analyze transportation trends, vehicle usage, operational metrics, and safety data.
- Identify opportunities to improve efficiency and reduce operating costs.
Be a Communication Hub
- Build strong partnerships with individuals served, families, guardians, staff, schools, vendors, and community partners.
- Communicate transportation updates, delays, and service changes promptly and professionally.
- Address concerns proactively and escalate issues when appropriate.
Step In When Needed
- Maintain required driving credentials and endorsements.
- Serve as a backup driver when operational needs require additional coverage.
What We're Looking For
- High School Diploma or equivalent required; Associate's or Bachelor's degree preferred.
- Valid driver's license with a satisfactory driving record.
- Ability to obtain and maintain Connecticut PPEC and V endorsements.
- Ability to meet all applicable Federal DOT requirements.
- Reliable personal vehicle and required insurance coverage.
- Previous supervisory experience preferred.
- Experience in transportation operations, dispatching, scheduling, logistics, fleet management, or a related field preferred.
- Strong leadership, communication, organization, and problem-solving skills.
- Ability to make sound decisions in a fast-moving environment while balancing multiple priorities.