Position Summary
Capital Area Transit System (CATS) is seeking an experienced Transportation Supervisor to provide first-line supervision of Bus Operators and daily fixed-route field operations.
The Transportation Supervisor is responsible for monitoring on-time performance, operator performance, service reliability, and field conditions; responding to service disruptions; coaching and directing employees; and addressing routine employee and customer-service issues.
The position serves as a visible field-management presence and works closely with Dispatch and Transportation management to maintain safe, reliable, professional, and customer-focused transit service.
Key Responsibilities
- Monitor on-time performance and fixed-route service at terminals, hubs, relief points, and other operating locations.
- Respond to delays, detours, overloads, vehicle issues, service gaps, and unusual operating conditions.
- Coordinate with Dispatch to support service recovery, route coverage, and operator deployment.
- Ensure Bus Operators follow assigned routes, schedules, safe operating practices, customer-service expectations, and agency procedures.
- Provide daily direction, coaching, counseling, and performance feedback to Bus Operators and other assigned employees.
- Address routine attendance, conduct, customer-service, uniform, and performance concerns at the appropriate supervisory level.
- Accurately and promptly document employee observations, coaching, incidents, and performance concerns.
- Recognize positive employee performance and reinforce agency standards and expectations.
- Assist customers during service disruptions and provide accurate service information.
- Respond professionally to employee/customer conflicts and assist in de-escalating challenging situations.
- Support accessibility and ADA service requirements in the field.
- Maintain consistent communication with Dispatch and Transportation management.
- Complete assigned field checks, ride checks, terminal inspections, incident documentation, and supervisory reports.
- Escalate significant or unresolved employee, safety, customer, or operational issues to appropriate management.
Minimum Qualifications
- Minimum of three (3) years of experience in public transit operations, commercial/passenger transportation, bus operations, dispatch, field operations, or a closely related transportation environment.
- Working knowledge of fixed-route operations, service reliability, safe driving practices, customer service, and incident response.
- Demonstrated ability to provide direction, coaching, or guidance to employees and address routine workplace or operational issues.
- Ability to monitor service performance and make timely decisions in a fast-paced operating environment.
- Strong communication, judgment, documentation, conflict-resolution, de-escalation, and problem-solving skills.
- Ability to communicate professionally with employees, customers, Dispatch, management, and other departments.
- Valid Commercial Driver's License (CDL) with Passenger and Air Brake endorsements, if required by CATS for assigned responsibilities.
Preferred Qualifications
- Previous Bus Operator or fixed-route public transit experience.
- At least one (1) year of supervisory, lead, dispatch, training, or other experience involving responsibility for directing or coaching employees.
- Experience responding to service disruptions, incidents, customer concerns, or employee-performance matters.
- Knowledge of ADA requirements applicable to public transit operations.
- Experience working in a unionized transportation environment.
- Experience with CAD/AVL, dispatch, scheduling, or other transit operating systems.
Additional Requirements
- Ability to work variable shifts, including early mornings, evenings, overnight hours, weekends, and holidays as assigned.
- Ability to work aboard transit vehicles and at terminals, hubs, facilities, roadways, and other field locations.
- Ability to work outdoors in varying weather conditions.
- Ability to respond to operational incidents and service disruptions as required.
Capital Area Transit System is an Equal Opportunity Employer.