Transportation Specialist

Working closely with the Admissions, Business Development, and Intake Teams, the Transportation Specialist coordinates transportation schedules, communicates changes or delays, maintains required documentation, and ensures individuals arrive safely and on time for scheduled appointments. Collaborate closely with admissions, business development, clinical staff, recovery housing, and administrative teams to ensure smooth scheduling and coordination of client transport needs.

About Team Recovery:Team Recovery is an addiction treatment center dedicated to supporting individuals affected by substance use and mental health disorders. We offer a full continuum of care, including inpatient detox, residential treatment, outpatient services, and recovery housing, designed to meet people where they are in their recovery journey. Our team is made up of professionals, many with lived experience, who understand the challenges of addiction and the power of connection. With a mission to improve lives and a vision to redefine treatment, were committed to creating lasting change in the communities we serve. Team Recovery is more than a treatment center. We're a new approach to an old problem. Job Summary: The Transportation Specialist provides safe, reliable, and timely transportation for individuals accessing behavioral health services. As an important first point of contact for individuals entering care, this role requires professionalism, compassion, strong communication skills, and a safety-focused mindset. Working closely with the Admissions, Business Development, and Intake Teams, the Transportation Specialist coordinates transportation schedules, communicates changes or delays, maintains required documentation, and ensures individuals arrive safely and on time for scheduled appointments. This position helps reduce transportation barriers and supports a positive, seamless admissions experience. Core Responsibilities: Assist with providing transportation for individuals who may have difficulty accessing behavioral health services due to transportation barriers.Confirm pickup and appointment details before each scheduled trip.Arrive at designated pickup locations on time and communicate appropriately with clients regarding arrival.Build and maintain respectful and supportive relationships with clients, creating a calm and professional environment during transport. Offer reassurance and guidance related to recovery-oriented conversation when appropriate, especially during client transitions or crises.Assist clients with entering and exiting the vehicle when appropriate and within the scope of the position. Recognize and respond appropriately to client behavior, including crisis or high-stress situations. Alert clinical or supervisory staff if a client exhibits signs of distress or behavioral concerns during transport.Collaborate closely with admissions, business development, clinical staff, recovery housing, and administrative teams to ensure smooth scheduling and coordination of client transport needs.Plan efficient routes and manage multiple client pick-up/drop-off schedules. Communicate changes or delays promptly to supervisors and relevant departments.Conduct daily vehicle inspections for cleanliness, fuel levels, and basic maintenance needs.Report any safety concerns or mechanical issues immediately and follow all safety protocols.Accurately maintain logs, time sheets, incident reports, and transport records.Ensure all documentation complies with organizational standards.Coordinate with third-party transportation providers when needed.Establish and maintain positive working relationships with carriers to ensure timely and reliable service.Follow all organizational policies, including safety, HIPAA, and ethical guidelines. Protect client information and always maintain strict confidentiality.Perform other duties as assigned.Flexibility to adapt to schedule changes and assumption of responsibilities not delineated in the job description which are related to work as a member of an addiction treatment team. Education Requirements: High School Diploma or GED required. License Requirements: Must have a valid drivers license, acceptable driving record, be 21 years or older, and be deemed insurable through Team Recovery's insurance carrier.CDCA and QMHS III license preferred.CPI Certification preferred.CPR Certification required, will train upon hire. Experience Requirements: 1 or more years of experience in behavioral health and substance use treatment preferred.Strong communication and interpersonal skills.Sound judgment and situational awareness. Ability to work in a fast-paced environment.Ability to respond appropriately to unexpected situations.Ability to read and interpret written information; write clearly and informatively; speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions.Working knowledge of Microsoft Office Suite (Word, Excel, Powerpoint, OneNote, Calendar, Outlook, and Teams).Working knowledge of Google Workplace (Docs, Sheets, Slides, Forms, Gmail, Chat, Spaces, Keep, Tasks, Calendar, and Meet).Working knowledge of Electronic Medical Records (EMR) systems.Knowledge of addiction and mental health complications.Knowledge of community health resources that support life improvement in physical, emotional, mental and spiritual health, economic security, employment, positive social and family interdependence and positive cultural identity.Knowledge of referral procedures and admittance criteria for health care and community providers.Ability to network and collaborate with healthcare and other social and cultural agencies that can provide services to the patients and families.Knowledge and competency in problem solving, stress management, ethics and team building.Knowledge and competency in Behavioral Health and Substance Use Disorder diagnoses and related symptoms.Knowledge and competency in crisis intervention, de-escalation, and calming techniques.Knowledge and competency in risk factors for suicide/homicide.Knowledge and competency in risk assessment and safety planning.Knowledge of alcohol and other drugs that includes alcohol and addictive drugs and their physical, emotional, intellectual, and spiritual impact on the individual and the family.Ability to determine if a medical emergency exists and to take appropriate action, when necessary.Knowledge of emergency procedures used in case of alcohol and/or drug overdose.Knowledge of the stages of alcohol and other drug withdrawals and ability to take appropriate action at each stage.Knowledge of emergency procedures used in case of alcohol and/or drug overdose.Knowledge of the stages of alcohol and other drug withdrawals and ability to take appropriate action at each stage.Knowledge of Federal, State and Municipal laws and/or regulations that regulate the treatment of alcoholism and drug addiction, including: ConfidentialityPatient RightsProfessional Code of EthicsDiscrimination Knowledge of airborne and blood borne pathogens (TB, HIV, AIDS, HB) and risk reduction methodologies and the use of universal precautions. Why You'll Love Working with Us: We believe in taking care of our team, both in and out of the workplace. Full-time employees (30+ hours/week) enjoy a comprehensive benefits offering, including: Competitive Pay + 401(k) with Employer Match Plan for your future with confidence.Generous Paid Time Off We value work-life balance and encourage time to recharge.Tuition Reimbursement Invest in your growth with support for ongoing education.Comprehensive Medical, Dental & Vision Insurance Your health and well-being matter.Employee Assistance Program Get confidential support when you need it most.