Transportation Specialist, Amazon Intermodal (AZIM)

Amazon's Intermodal (AZIM) Operations team is seeking highly skilled and motivated Transportation Specialists to join this rapidly growing team. AZIM Operations drives the end to end operational execution of all loads (internal and external) shipped on our 1P network. The team supports regions and shippers across the Supply Chain network and is tasked with ensuring on-time pickup and delivery of freight from vendors, Amazon fulfillment centers (FCs), rail yards and shipper hubs. In the case of disruptions, the Operations team is responsible for addressing the disruption, keeping all stakeholders informed and ensuring timely resolution of the issue. The AZIM Operations team is the first line of defense in understanding network trends, delays, dwells and other exceptions that impact AZIM's ability to deliver a world class transportation product that serves its customers on time.

Key job responsibilities

• Communication with customers (Carriers, Rail Road partners, Vendors/Suppliers) and stakeholders (Program Managers, Fulfillment Centers, Amazon Managed carrier programs).
• Pull data from numerous databases (using Excel, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed.
• Understand performance metrics to assist with driving business results.
• Rectify disruptions, breaks in process and follow standard work to make decisions that make sense based on available data.
• Provide real-time customer experience by working in a fast paced operating environment.
• Knowledge to systematically escalate problems or variance in the information and data to the relevant owners and teams.
• Deliver follow through on the resolutions to ensure the information is delivered.
• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.
• Communication, both verbal and written as their data and findings are critical to tracking trends and performance inefficiencies.
• Identifying possible disruptions in a route and fixing/rerouting it in a timely manner.
• Deliver positive carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation network to get trailers/trucks back on track when disruptions occur.

A day in the life

The AZIM Transportation Operations Specialist facilitates the continued flow of Amazon's supply chain by passing information to key stakeholders and resolving disruptions that impact customer experience or the flow of information impacting performance and delivery. The Specialist checks on a list of shipments and makes sure everything is as it should be, then optimizes the driver's intermodal portions of the trip as much as possible while providing any necessary information to avoid disruptions. Will be required to make real-time decisions to resolve issues and cancelations. Will also be apart of new and inventive programs designed to bridge a gap or improve overall business. The Specialist addresses or escalates any concerns arising during the lifecycle of freight leaving rail ramps, shipper hubs, Amazon fulfillment centers, or transiting between rail to OTR carriers. The day-to day role requires the specialist to provide resolutions by researching and querying internal tools and making real-time decisions in accordance with their guidance and standard work processes. In this role, the Transportation Operations Specialist will be able to understand the process and requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. This position will need to have the experience to understand Logistics and should be able to communicate clearly in the written and oral form.