Transportation Manager - Clinton Township

SUMMARY:

The Transportation Manager is responsible for oversight of the transportation depot(s) within area of responsibility.  This includes management of the Transportation Coordinators, Transportation Lead Drivers, and Transportation Drivers.  The Transportation Manager will oversee several logistical activities related to transporting our senior citizens to and from various appointments and activities, and regular, timely delivery of various items.  This role requires a strong passion for internal and external customer service, and relationship-building, all related to providing the best-in-class, concierge-level care for our program participants within PACE Southeast Michigan.

SPECIFIC DUTIES AND FUNCTIONS:

• Plan and manage the transportation of program participants to and from the Day Health Center
• Plan and manage the transportation of program participants to medical appointments within the Day Health Center
• Facilitate weekly staff huddles
  • Cultivate healthy bottom-up communication from team members to communicate appropriate information regarding participant tolerance while riding on PACE Southeast Michigan vehicles and/or other related concerns
  • Cultivate healthy top-down communication from leadership to team members to communicate updates as necessary
• Must participate as a member of the Interdisciplinary Team (IDT) daily and collaborate to ensure best-in-class care for program participants
• Participate in the monthly All Leadership Team meeting to provide updates on the department to the extended leadership team
• Direct orientation of new employees in the transportation department; ensure that new employees are educated on all transportation policies and procedures and receive the necessary experience to complete the Trainee Checklist within the first month of employment
• Maintain established departmental and system policies, procedures, and objectives, including but not limited to the following: Quality assurance program, Safety, Environmental and Infection control standards
• Schedule and facilitate focused monthly trainings with all transportation staff and hold staff members accountable to attend meetings and in-services
• Responsible for the human resources function within area of responsibility which includes but is not limited to the following: hiring, developing, training, and coaching of the transportation staff
• As needed, ensure all driver credentials are submitted timely to Human Resources.  Credentials include but are not limited to: Valid, unrestricted, Michigan Commercial Driver's License (Class B, Passenger endorsement), Valid CPR Certification, and Valid DOT Medical Card
• Ensure that all staff always observes all traffic laws and regulations and reports any violations. Communicate necessary information regarding traffic violations or accidents/incidents to Safety, Fleet, and Training Coordinator
• Assist staff in reporting and recording participant feedback using Improve PACE Forms (IPF)
  • Root cause, resolve and follow up appropriately on transportation-related challenges reported by program participants and transportation staff within regulatory time frame
• Proactively engage in process improvement to create new policies/processes and revise existing policies/processes to address transportation challenges.
• Ensure transportation staff completes any necessary documentation logs concerning vehicle pre-trip, post-trip, vehicle maintenance and safety maintenance
  • Maintain current pre-trip, post-trip, vehicle maintenance and safety maintenance logs as required by record retention schedule
• Assure that all vehicles are kept in safe and satisfactory working order according to vehicle maintenance schedules
• Participate in and assist staff in completion of all necessary annual mandatory training and competency testing with regard to the performance of job duties
• In conjunction with the Director of Transportation, develop and monitor the budget related to the Transportation Department
• Develop and maintain transportation metrics as assigned
• Conduct semi-annual and annual performance reviews for all transportation staff
• Oversee and approve payroll time sheets bi-weekly
• Performs other related duties as necessary, assigned or requested by Director of Transportation

KNOWLEDGE, SKILLS AND ABILITIES:

• High School diploma or GED required. Bachelor’s degree in business management, supply chain, logistics or 3 years’ experience in related field preferred
• Three years’ work experience in related field and/or supervision/management of five or more staff
• Must demonstrate basic computer competencies; able to develop competency with new software as needed
• Strong verbal and written communication
• Strong business acumen relative to a management role
• Must be able to thrive in team-based environment
• Must be able to problem solve and provide timely solutions independently
• Must be able to problem solve and provide timely solutions in a collaborative team environment
• Must demonstrate the ability to handle pressure and remain resolute
• Experience with Transportation Management Systems
• Must possess or develop knowledge of transporting individuals with special needs
• Demonstration of progressive leadership ability is highly desirable
• A valid, unrestricted, Michigan Commercial Driver’s License (Class B, Passenger endorsement) and a driving record that falls into an acceptable category, according to Corporate Insurance standards or receive endorsement within six months of employment
• Must be able to lift and carry a minimum of 50 pounds
• Must meet a standardized set of competencies (approved by CMS) before working independently
• Must be medically cleared for communicable diseases and have all immunizations up to date before engaging in direct program participant contact