Transportation Lead Driver Sterling Heights

SUMMARY:

Under the direction of the Transportation Manager, the Lead Transportation Driver is responsible for primarily driving as required by volume demand at the Day Health Center and secondarily assisting the Transportation Coordinator with daily tasks as assigned or designated.

SPECIFIC DUTIES AND FUNCTIONS:

• Assist the Transportation Coordinator as needed to plan and manage with other team members the scheduling of transportation to and from the center for program participants.
• Serve as back up Transportation Coordinator in the absence of the Transportation Coordinator
• Communicates appropriate information regarding participant tolerance while riding on the CSI vehicles and or other related concerns.
• Assists staff in reporting and recording customer feedback using the Improve PACE Forms (IPF)
• Monitors and follows up on customer complaints.
• Follows up with Transportation Manager appropriately on all unusual occurrences reported by the transportation staff.
• Assists the transportation staff in completing any necessary documentation logs concerning vehicle maintenance and or safety maintenance.
• Assures that all vehicles are kept in safe and satisfactory working order according to vehicle maintenance schedules.
• Performs other related duties as necessary, assigned or requested by Transportation Manager.
• Conducts daily A.M. meetings encompassing:
• Appointment assignments
• Assist Transportation Coordinator in confirming with Lead PCA those that will serve as appointment and route escorts.
• Assist Transportation Coordinator with assigning special runs
• Daily review of driver Pre-Trip documentation to ensure proper Pre-Trip inspections
• Assist Transportation Coordinator by making real time adjustments in vehicle , route, and appointment assignments based on vehicle maintenance, employee attendance, and participant cancellations
• Print out daily route sheets as/if necessary
• Creates accurate bus load-ups based on participate cancellations and appointment schedules.
• Ensure timely distribution of medications to drivers when/if necessary.
• Communicate immediately and manage all real time unforeseen situations.

KNOWLEDGE, SKILLS AND ABILITIES:

• Must have excellent communication skills.
• Proficient in Word and Excel.
• Extremely organized and detailed oriented.
• Able to manage multiple data sets.
• Lead effectively under multiple and quickly changing situations.
• Three years’ work experience in related field and/or supervision/management of five or more staff.
• Must be capable of and experienced in transporting individuals with special mobility needs or ability to learn.
• Demonstration of progressive leadership ability is highly desirable.
• A valid, unrestricted, Michigan CDL license Class B with Passenger endorsement and a driving record that falls into an acceptable category, according to Corporate Insurance standards or receive endorsement within six months of employment.
• The ability to lift and/or carry 50 pounds or more.
• Must meet a standardized set of competencies (approved by CMS) before working independently.
• Must be medically cleared for communicable diseases and have all immunizations up-to-date before engaging in direct participant contact.