Job Title –Transportation Customer Service Representative
Company Location – Wilmington, CA
Fully On-site, No Remote (contract to hire)
Pay Range; $23-24/hr.
Work Schedule: 1st Shift, 6am to 3pm (M-F)
Job Summary of the Transportation Customer Service Representative position
Integr8staff seeks a skilled and experienced Transportation Customer Service Representative to lead the daily responsibilities, standards, and best practices for the Customer Service team within the Transportation Department, ensuring operational efficiency and superior customer experience.
Responsibilities of the Transportation Customer Service Representative position
Order Intake & Entry:
Monitor inbound emails for delivery orders.
Confirm order receipt with the customer.
Enter orders accurately into PortPro TMS.
Log shipments into the customer-specific Excel tracker stored in OneDrive.
Tracking & Monitoring:
Track container and booking availability daily.
Monitor and clear terminal holds (freight, customs, line).
Confirm and update DrayFleet with all appointment details (port and delivery).
Monitor pre-pulled containers at yard and coordinate final deliveries.
Customer Communication & Responsiveness:
Oversee and provide daily shipment statuses on a customer base of 5-6 accounts.
Maintain a 25-minute acknowledgment SLA for customer emails:
Example: “Request received, please allow me an hour or two to provide a full update.”
Prioritize timely and professional communication with all client stakeholders.
Send AM and PM daily tracking reports per account SLA.
Internal Collaboration & Sign-Offs:
Scheduling alignment based on capacity
Confirming pre-dispatch plans
Obtain Dispatch sign-off prior to committing appointments to customer.
Demurrage Monitoring:
Actively monitor Demurrage Last Free Day (LFD).
Escalate any delays that may cause charge
Provide proactive updates on terminal holds, delivery scheduling, shipment exceptions or delays
Requirements of the Transportation Customer Service Representative position
High school diploma or GED required.
Experience in drayage, supply chain management, and logistics operations.
2+ years’ experience with port terminal websites for track & trace
Experienced with Portpro TMS, Excel Tracker, DrayDog and Terminal site system is preferred
Basic computer skills: email, Microsoft Office, and data entry required
Clear verbal and written communication skills.
Bilingual (English/Spanish) is a required
Always communicate with empathy, clarity, and urgency.
Stay accountable to communication SLAs.
Represent the company with professionalism and a customer-first mindset.
Updated resume is required for consideration. Only Local candidates will be considered - Position does not offer relocation or visa sponsorship.