The Transportation Coordinator provides oversight of daily trip activities throughout TransCor America's network. Records pertinent information into a database and reports incidents to appropriate levels of command. Acts as frontline responder to trip incidents, while ensuring adherence to TransCor America policies and procedures.
ESSENTIAL FUNCTIONS:
The incumbent should be able to perform all the following functions at a pace and level of performance consistent with the job performance requirements.
- Communicate effectively and coherently while answering incoming telephone calls from employees, customers and others.
- Initiates, updates and ends trip activities in the Correctional Extradition and Control System
- Record trip related data and complete reports accurately in accordance with protocols established by management.
- Monitors transportation teams to ensure timeliness of scheduled trips.
- Receives incidents and completes reports. Requests appropriate documentation. Notifies the appropriate staff and monitors and updates through resolution.
- Monitors weather conditions and natural disasters and escalate potential issues to the appropriate level.
- Must be able to multi-task all essential functions timely and accurately while prioritizing information.
- Assist with front lobby duties such as greeting and assisting all visitors, managing phone calls, and ensuring the lobby is well maintained and secure.
- Maintain a professional demeanor and provide excellent customer service to all guests and employees.
- Will be required to perform other duties as requested, directed or assigned.
QUALIFICATIONS:
- High school diploma, GED certification, or equivalent required.
- Proficiency in Microsoft Office is required
- A valid driver's license is required. Strong oral and written communication and interpersonal skills are required.
- One year of experience as a Correctional Transportation Officer preferred.
- Proficiency in fleet automated systems is preferred