JOIN US Cornerstone Systems is seeking a Transportation Capacity Coordinator for our Memphis Headquarters. The Transportation Capacity Coordinator plays an important role within our transportation operations team by securing reliable carrier capacity, negotiating competitive purchase rates, and ensuring the successful execution of daily freight movements. This position serves as a key connection between our internal teams and third-party carriers. The ideal candidate is a confident communicator and relationship builder who thrives in a fast-paced environment, enjoys solving problems, and understands how strong carrier partnerships contribute to exceptional service and profitable growth. Since 1997, Cornerstone has operated with a simple purpose: “To Provide A Better Place For People To Work.” Cornerstone believes high performance and a healthy culture can exist together. We transitioned to employee ownership because we believe ownership changes how people think. It creates accountability. Pride. Long-term commitment. Many employees have spent years building their careers here because the company believes long-term relationships, internally and externally, still matter. Integrity, honesty, respect, loyalty, and continuous improvement are not slogans here—they are expectations. You’ll join a team that believes doing right by the customer matters more than checking boxes. A team that understands responsiveness, service, and relationships still win. A place where people genuinely care about helping customers solve difficult problems and helping one another succeed along the way. If building carrier relationships, finding creative capacity solutions, and helping freight move successfully excites you, we hope we meet soon! WHAT YOU’LL DO - Negotiate competitive freight purchase rates with carriers while supporting company margin and revenue goals.
- Plan, route, tender, and monitor daily freight movements from pickup through delivery.
- Track shipments in transit and proactively communicate updates to internal teams and customers.
- Serve as a primary point of contact between internal stakeholders and third-party carriers.
- Identify potential service failures, delays, or capacity issues and work quickly to implement effective solutions.
- Maintain accurate shipment records, tracking information, and load updates within the transportation management system.
- Verify carrier insurance coverage, safety ratings, authority, and tracking information before dispatch.
- Communicate load details, appointment information, equipment requirements, and customer expectations clearly to carriers.
- Build and maintain strong relationships with carriers and other transportation providers.
- Expand the carrier network through cold calling, market research, referrals, and relationship development.
- Match available carrier capacity with current and future customer freight opportunities.
- Identify dependable carriers and develop long-term partnerships that support network growth.
- Monitor market conditions, capacity trends, and carrier pricing to support informed purchasing decisions.
- Collaborate with Sales, Operations, and other internal teams to provide reliable and profitable transportation solutions.
- Demonstrate a strong sense of urgency while managing multiple shipments, priorities, and deadlines.
- Demonstrate and promote Cornerstone’s Core Values: Integrity, Honesty, Respect, Loyalty, and Never Satisfied
WHAT YOU’LL NEED - High school diploma or equivalent required; bachelor’s degree in Supply Chain, Business, Logistics, or a related field preferred.
- 1–3 years of experience in logistics, transportation, freight brokerage, carrier sales, or account management preferred.
- Strong verbal, written, and interpersonal communication skills.
- Confidence handling a high volume of phone and email communication.
- Effective negotiation and relationship-building skills.
- Strong customer-service mindset with the ability to communicate proactively and professionally.
- Ability to identify problems, make sound decisions, and respond quickly to service challenges.
- Strong organizational skills and attention to detail.
- Ability to prioritize and manage multiple responsibilities in a fast-paced environment.
- Comfortable working independently while collaborating effectively with a team.
- Experience using transportation management systems preferred.
- Proficiency in Microsoft Office Suite, including Outlook, Excel, and Word.
- Ability to accommodate occasional schedule or on-call flexibility based on business needs.
WHAT WE OFFER - Competitive Compensation
- Performance Bonus Opportunity
- Employee Stock Ownership Plan (ESOP)
- Comprehensive Benefits
- 401(k) with Company Match
- Paid Time Off
- Professional Development Opportunities
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