Role Purpose: Responsible for managing and contacting bulk customers to validate the accuracy of the order on file at the TMS level prior to carrier tender
S/T location, contact information, bulk product and quantity to be delivered
Meter or scale unload etc. just to name a few of the order validation steps Accountabilities
Document all customer contacts according to the call script guidelines
Manage and perform all data updates in TMS
followed with email updates to customer service
Work independently with or without direct supervision
Maintain order integrity by verifying all order information
Must be comfortable and courteous on the telephone
Work closely with the bulk control tower team and take directions