Transitions of Care Pharmacy Support

City/State:

Nyack, New York

Department:

Pharmacy_2

Work Shift:

Day

Work Days:

DAYS VARY, EVENINGS VARY, WEEKENDS AND HOLIDAYS

Scheduled Hours:

1 PM-9:30 PM, 7 AM-3:30 PM

Scheduled Daily Hours:

8.5 HOURS

Scheduled Weekly Hours:

40

Hourly Rate/Range:

$23-$26 per hour

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

Job Summary

The Transitions of Care Pharmacy Support role is an essential member of the pharmacy team responsible for supporting clinical services that assist patients during transitions between care settings. This position performs comprehensive medication reconciliation for admitted patients by gathering accurate medication histories and documenting findings in the electronic medical record for clinical review. The role also supports transitions-of-care initiatives by coordinating bedside delivery of discharge medications through the Medication-to-Bed (M2B) program, working collaboratively with pharmacists, nurses, physicians, and the outpatient pharmacy to ensure timely filling, delivery, and review of medications before discharge. The Transitions of Care Pharmacy Support team member enhances continuity of care, reduces medication-related errors, and contributes to improved patient outcomes through effective communication and coordination.

Essential Functions

• JOB SPECIFIC COMPETENCIES:

Demonstrates the required job specific technical/professional knowledge, skills and abilities. *

Medication Reconciliation

• Conduct structured patient, family, and caregiver interviews to obtain accurate home medication histories at the time of admission.
• Verify medication information using external sources such as pharmacy records, outpatient EMRs, previous hospital discharges, and medication containers when available.
• Accurately document all home medication information in the electronic medical record for provider and pharmacist review.
• Identify discrepancies, missing information, or potential safety issues and escalate concerns to the covering pharmacist.
• Collaborate with the clinical pharmacy team to support transitions-of-care workflows for high-risk or complex patients.

Medication-to-Bed (Meds-to-Beds) Program

• Demonstrates the ability to clearly explain the Meds-to-Beds service to eligible patients, including program limitations, payment requirements, insurance needs, and follow-up expectations, while addressing patient questions using approved talking points.

• Completes the M2B intake process accurately by entering patient, insurance, and enrollment information into the necessary systems/portals.

• Effectively communicates with pharmacists, nurses, hospitalists, and the outpatient pharmacy to coordinate medication delivery, follow up on missing information, and ensure timely processing of prescriptions and copay information.

• Efficiently reviews copay amounts with patients, collects credit card information using the designated payment portal, and documents acceptance or rejection of copays while escalating issues appropriately when medication alternatives are needed.

• Consistently uses secure chat, email, and Epic handoff tools to communicate patient enrollment status, outstanding tasks, rejected medications, and required provider actions, ensuring clear, accurate, and timely transitions between team members and shifts.

• CUSTOMER SERVICE:

1. Demonstrates the ability to create a positive interaction with the customer.

2. Demonstrates positive communication with people of different cultures, values and beliefs.

3. Demonstrates the ability to acknowledge customer concerns and

takes corrective action.

4. Demonstrates compliance with identified customer service behaviors.

5. Provides escort to customers when necessary.

B. PERFORMANCE IMPROVEMENT:

1. Participates in Department/Hospital-wide activities which improve

processes and/or outcomes.

2. Utilizes resources to maintain and improve self development and

knowledge.

3. Complies with licensure and/or certification requirements.

4. Participates in annual competency assessment.

C. BUDGET:

1. Demonstrates fiscally prudent use of equipment and supplies.

2. Utilizes charge process for supplies/equipment.

D. PROJECTS/ASSIGNMENTS:

1. Completes projects/assignments within projected time frames and expectations.
   • Demonstrates adherence to Montefiore Nyack Hospital "We Care" standards including:
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     WORKING TOGETHER "I will commit to work together in a courteous, respectful manner. I will demonstrate a positive spirit of service with all employees with whom I interact."

     I will:

     • Place team success above individual recognition.
     • Be receptive to new ideas and approaches within my workplace.
     • Offer assistance generously without hesitation.

     EMPOWERMENT "I will be accountable, responsible, and self-directed in all aspects of my work at all times."

     I will:

     • See projects through to ensure completion.
     • Problem solve with patients, family members, and other employees.
     • Follow up to ensure a resolution.

     COMMUNICATION "I will demonstrate positive communication in a clear, courteous and appropriate manner at all times."

     I will:

     • Use effective verbal and written communication to patients, families, visitors, and fellow employees using the principles of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You)
     • Use positive communication in my tone of voice, body language, and choice of words.

     APPEARANCE "I will dress in a manner that reflects a professional and positive image of the hospital at all times"

     I will:

     • Maintain a clean, neat, and professional appearance.
     • Adhere to the Hospital's dress code policy.
     • Promote and adhere to Nyack Hospital's guidelines regarding a safe and clean work environment for employees, patients and visitors.

     RESPONSIVENESS "I will demonstrate the ability to provide timely feedback and communication to patients, visitors, and coworkers."

     I will:

     • Respond empathetically.
     • Apologize for delays and concerns.

     EXCELLENCE IN SERVICE "I will strive to 'do my best everyday' in exceeding customer expectations."

     I will:

     • Anticipate and address my patients' and customers' needs.
     • Avoid negativity and exhibit a "can-do" attitude.
     • "Manage up" fellow employees, physicians, departments, and the organization, to increase patient confidence both internally and in the community.

     Qualifications

     • High School Required or
     • GED Required
     • Two years pharmacy or patient-focused healthcare experience preferred. Preferred
     • Should have excellent knowledge of drug names and medical abbreviations.
     • PHARMT Pharmacy Technician - Pharmacy Technician Certification Board Required
     • Registered Pharmacy Technician - New York State Board of Pharmacy within 90 Days

     Montefiore Nyack Hospital is an equal employment opportunity employer. Montefiore Nyack Hospital will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.