Company Summary
RealManage is a leading national community association management company serving homeowners associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, master-planned communities, and nationally recognized developer and builder clients. RealManage is proud to be recognized on the Inc. 5000 list of Americas fastest-growing private companies and ranked among the top firms in the community management industry. We combine experienced people, innovative technology, and proven practices to help communities thrive.
At RealManage, The RM Way is our service identity - something we live every day. It provides a shared definition of what great looks like, a common language for coaching and recognition, and a standard every associate can own. It guides how we serve our clients, how we serve each other, and how we grow.
Our commitment to an exceptional associate experience is reflected in RealManage being Great Place to Work Certified. We believe exceptional client experiences start with our associates, and we foster a workplace where people are supported, encouraged to grow, and empowered to deliver outstanding service.
Join RealManage and be part of a values-based organization where The RM Way shapes how we serve, work, grow, coach, and recognize one another every day - while making the communities we manage stronger because RealManage is there.
Our Guiding Values
RealManage is a values-based company with the following values as our guiding principles:
- Integrity: we always do the right thing.
- Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
- Selflessness: more than teamwork; we are part of something special and much larger than any of us.
- Personal Relationships: we are a professional services company; people do business with people they like.
- Always Improving: never satisfied, always learning, and always growing. At RealManage, we are always getting better.
Responsibilities
- Planning, executing, monitoring, and closing new client integration projects within targeted timeframes
- Communicating process, procedures, and status with internal staff and client representatives while providing recommendations as needed
- Develops, coordinates, and attends board transition, intake, and training meetings, creating a layering approach to maintaining positive relationships with board members, and ensuring client retention
- Reviews incoming information during transition to ensure accuracy and addresses any concerns as appropriate
- Aids CAMS and Directors in troubleshooting specific problems related to transitioning into new accounts
- Develops and leads with participatory involvement portfolio CAM team meetings, transition and training meetings, and all team meetings
- Acquires and maintains current knowledge of state and regulatory agency statutes as they relate to Association documents, polices, and procedures
- Possesses a thorough understanding of plats, ownership, and property rights.
- Develops and provides oversight and training opportunities to new and existing managers and the Boards
- Attend monthly Director, management, and leadership meetings as appropriate.
- Conduct business at all times with the highest standards of personal, professional, and ethical conduct
- Responsible for compliance with Company guidelines and management operations as they relate to specific procedures listed herein
- Plus, other work-related tasks as needed
Disclaimer
This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.
- Associate's degree required - Bachelor's preferred
- Association management experience and CMCA designation are required, AMS and PCAM preferred.
- Account management, project management, or new client onboarding/acquisition experience (preferred)
- Advanced skills in MS Excel and Adobe Acrobat are preferred
- Ability to quickly learn/adapt to new software
- Excellent customer service skills with written and verbal communication
- Strong organizational & multi-tasking skills
- Ability to work both independently and in a collaborative team-oriented environment
- Ability to adapt to shifting priorities, demands, and timelines through analysis and problem-solving
Physical Requirements
- Ability to sit for prolonged periods at a desk and work on a computer.
- Ability to occasionally stand, walk, bend, or reach as needed.
- Ability to lift or move objects up to 10-15 pounds (e.g., files, office supplies).
- Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.
- Visual acuity to read printed materials, spreadsheets, and computer screens.
- Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
- Ability to work in a standard office environment with moderate noise levels.
- Ability to work a standard schedule, with occasional extended hours as required.
Pay and Benefits
$75,000 to $85,000, depending on education and experience.
Benefits include
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life and Disability Insurance
- HSA (Required High-Deductible Medical Plan to be eligible)
- FSA
- Education Reimbursement
- 401K matching
- Employee Assistance Program (EAP)
- 11 paid Holidays
EEO & Values Statement
RealManage is a values-based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
ADA Statement
RealManage is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to apply for this position or perform essential job functions, please contact Human Resources at hr@ciramail.com.