| Location | Austin, TX |
| Job Description | TRANSITION MANAGER - IT SERVICE TRANSITION / SERVICE DESK & DESKSIDE SUPPORT (KEY PERSONNEL) MANDATORY : Proven hands-on accountability for transitioning live IT SERVICES from an outgoing provider to an incoming operation. Experience limited to transferring, recruiting, or onboarding staff is NOT sufficient. PREFERRED : Prior management of Help Desk/IT Service Desk projects and 8-10 years of overall relevant professional experience. 1. Own and direct the end-to-end transition of the client's Tier 1 IT Service Desk and Tier 2 Deskside Support services, maintaining service continuity during the handoff from the outgoing provider through operational go-live. 2. Serve as the client's primary transition liaison with decision-making authority; coordinate client stakeholders and contractor Project, Hiring, and other Key Personnel and resolve transition escalations. 3. Develop, maintain, and execute the client-approved transition plan, schedules, milestones, dependency tracker, resource plans, risks/issues log, mitigations, and corrective actions. 4. Lead SERVICE knowledge transfer and takeover: current support processes, documented procedures/knowledge articles, incident/request workflows, escalation paths, service tools, access readiness, training, and handoff responsibilities. 5. Coordinate resources, screening/onboarding, training, and the 52-position operational staffing ramp with the Hiring Manager, while separately ensuring readiness of the SERVICES being transferred (initial staffing target: 52 positions within 30 calendar days of contract execution). 6. Attend all client-scheduled weekly transition status meetings; prepare and submit weekly transition status reports covering progress, milestones, staffing, action items, risks, issues, and readiness; follow through on client decisions. 7. Coordinate transition testing/checks and Operational Readiness Checklist completion; obtain the client's written approval before the Operations Phase begins, then document handover and close outstanding transition actions. 8. Protect service continuity and applicable performance expectations throughout the client-defined transition period (up to 60 calendar days), addressing gaps or issues promptly. ASSIGNMENT TERM: 3-4 months only (recruitment requirement; distinct from the RFO transition phase). | ||||||||
| Skill set info | MANDATORY: Direct ownership of at least one completed end-to-end LIVE IT SERVICE transition/takeover (not staff-only transfer); transition planning and scheduling; outgoing/incoming service handoff; knowledge transfer; support processes and service-tool/access readiness; operational cutover; client sign-off; governance, risk/issue and escalation management; status reporting and cross-functional coordination. PREFERRED: Managed Help Desk/IT Service Desk project experience, including Tier 1 Service Desk, Tier 2 Deskside, incident/request management, SLA/KPI continuity, and service-support operations and 8-10 years overall relevant experience. | ||||||||
| Education | Any Bachelors | ||||||||
| Certifications (if required) | Not mandatory | ||||||||
| Documentation Required for submission | Current, accurate resume showing 8-10 years of overall experience and specific completed IT SERVICE TRANSITIONS (services transitioned, previous/new operating arrangements, candidate's own responsibilities, knowledge-transfer/readiness activities, and results); Key Personnel profile describing qualifications and transition leadership; confirm availability for 3-4-month assignment and required in-person client meeting. | ||||||||
| Work Hours | Availability for scheduled client transition activities, weekly transition governance meetings, service handover/readiness milestones, and issue escalations; fixed daily hours are not specified. | ||||||||
| Account Manager Name (Proposal Team) | |||||||||
| Work authorization required | USC/GC/EAD/H1 also | ||||||||
| Relocation is accepted | No | ||||||||
| Remote work | No | ||||||||
| Additional Notes if any | We require best possible Candidate on minimum possible rate | ||||||||
| On shore/Offshore | |||||||||
| Ceiling price/floor price | |||||||||
| Full time /Part time | |||||||||
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - Abacus.