Transfer Success Counselor

Division of Student Affairs & Enrollment Management

Student Services Professional III

RESPONSIBILITIES & DUTIES:

• Independently reviews and analyzes a high volume of academic records and transcripts and makes decisions regarding admissions for transfer applicants based on Title V Education Code, California Administrative Code, the California State University Office of the Chancellor, and the University policies.
• In collaboration with the Admissions and Recruitment leadership team, creates and executes outreach and recruitment plans focused on students in the Transfer Success Pathways program and transfer students at local community colleges.
• Engages with prospective students by organizing customized outreach and recruitment events, schedules in-person and virtual appointments, communicates via email and text, etc.
• Recruits students and evaluates admission and enrollment requirements for the Transfer Success Pathways program.
• Provides advising, counseling, and assessment of student progress within Transfer Success Pathways.
• Utilizes resources and tools to better assist students on transferring to CSUCI including Transfer Evaluation System (TES), ASSIST, GE Breadth, associate degree for transfer (ADT), Digital Transfer Planner, etc.
• Conducts ongoing follow up meetings with the program participants to ensure they are on track in transferring to California State University Channel Islands.
• Coordinates and supports Student and Faculty Mentorship programs for the Transfer Success Pathways students.
• Creates work plans and carries out day-to-day assignments without immediate direction, including those mentioned below.
• Reviews Transfer Student Pathways enrollment and continuously verifies student eligibility for program.
• Responsible for the set up and maintenance of campus specific information in Transfer Planner as well as Transfer Success Pathways agreements.

Recruitment-Related Functions

• Initiates visits at community colleges, high schools, community-based organizations, and regional fairs.
• Advises a diverse slate of prospective students on admission and enrollment requirements for the Transfer Success Pathways program.
• Maintains program description and other information in the Digital Transfer Planner.
• Participates in the organization and delivery of on-campus recruitment programs such as information sessions for prospective students and their supporters as well as admitted student events which may include evening and weekend programming and overnight travel.
• Advises, counsels, and responds independently to inquiries from prospective students and their supporters (via email, telephone, and consultations) providing clear and concise explanations to complex admission requirements, application procedures, and the enrollment process; troubleshoots as necessary.
• On a regular basis interacts with the transfer centers at local community colleges, assuring that the Transfer Success Pathways students receive an adequate support at their institutions.
• Aids prospective students in developing a plan to attain their Transfer Success Pathways enrollment goals. Explain rules and regulations pertinent to Transfer Success Pathways program.
• Works with students to make sure that they are following their course paths based on the information in the Digital Transfer Planner.
• Collaborates with on- and off-campus partners to disseminate admissions information, including updating high school and community college counselors about the Transfer Success Pathways program and enrollment data.
• Represents the California State University system through making various presentations to the general public including but not limited to application workshops, educational opportunities and support services among other topics.
• Attends periodic professional development trainings and meetings sponsored by related organizations and the CSU, and actively participates in unit meeting and planning retreats.

Evaluation Functions

Applies knowledge of student records (transcripts, test scores, and other official documents) to determine provisional and final admissibility in accordance with established criteria and procedures. Makes appropriate recommendations and decisions by gathering and analyzing data, logical reasoning, and drawing valid conclusions as to whether an applicant or admitted student meets or continues to meet admission and enrollment requirements utilizing technology including but not limited to PeopleSoft Student Information System, TSP-Liaison platform, Webadmit Application system, Digital Transfer Planner, and Slate CRM. Collaborates with other offices to assist students in successfully navigating the admission and enrollment process. Assists in the development and editing of communications and systems that facilitate a simpler and more streamlined admissions and enrollment process. Evaluates student progress towards fulfilling transfer eligibility within the program. Advises students on alternative paths in reaching Transfer Success Pathways eligibility. Communicates with students via calls, emails, and text message to follow up on incomplete admission files and to remind them of deadlines. Assists in training and providing direction to student assistants who respond to inquiries about the admissions and enrollment process. Provides, when necessary, advising, counseling, analysis, and assessment for students attempting to complete requirements relating to degree requirements.

Assists with other admissions and recruitment related functions and other related duties as assigned.

REQUIRED QUALIFICATIONS:

Education:

Equivalent to graduation from a four-year accredited college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.

Experience:

Equivalent of three years of progressively responsible professional student services work experience. A master's degree in a job-related field may be substituted for one year of experience.

Knowledge, Skills, & Abilities:

Fundamental written and oral communication skills including a sound foundation in grammar, spelling, and punctuation. Ability to understand standard office procedure and learn office technology systems. Ability to perform basic arithmetic calculations, typing, and keyboard skills. Demonstrated ability to create and foster positive working relationships with administrators, faculty, staff, students, student organizations, public and private agencies, among others.

PREFERRED QUALIFICATIONS:

Preferred experience in evaluating admissions files and accurately determining admission eligibility. Working knowledge of the practices, procedures, and activities of student recruitment. Ability to create presentations using related software and familiarity with office-related software used for word processing and creating spreadsheets. Knowledge of project management is highly recommended for this position.

Possession of a valid California driver's license and access to a reliable vehicle for transportation is preferred. Ability to work frequent evenings and weekends and to travel overnight on business trips. Ability to lift a minimum of 20 pounds (primarily in the form of recruitment materials).

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

The person holding this position is considered a 'Campus Security Authority (CSA)' to report crimes for the federally mandated Clery Act and is required to comply with the requirements set forth in CSU Executive Order 1107 revised March 24, 2017 as a condition of employment.

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter.

Education Code 89521 Requirements: Applicants may be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant's current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Please note: California State University, Channel Islands (CSUCI) is not currently sponsoring staff or management positions for H-1B employment visas. Applicants must be authorized to work for any employer in the United States.

Hiring Salary: $5,540 per month