Highlights
As a Transfer Center RN, your voice to influence patient care is valued and empowered at every turn –whether through open, collaborative relationships with your direct manager or more formal opportunities through hospital councils and national nursing initiatives. Work in a customer-centric transfer call center; respond to all callers with the aid of an electronic database of service profiles, approved clinical protocols and healthcare information.
Numbers & Facts
| Location | Alexandria, LA |
| Industry | Healthcare Services |
| Company Size | 10,000 employees or more |
| Year Founded | 1968 |
| Website | http://hcahealthcare.com/ |
Description
Rapides Regional Medical Center
Transfer Center RN
Full Time, Mid-Shift (11a-11p), Weekends Rotate
As a Transfer Center RN, your voice to influence patient care is valued and empowered at every turn –whether through open, collaborative relationships with your direct manager or more formal opportunities through hospital councils and national nursing initiatives. You'll help shape decisions that elevate both patient outcomes and the future of nursing.
Job Summary and Qualifications
The Transfer Center RN is responsible for coordinating direct admissions and hospital transfers to and from RRMC. The Transfer Center RN is also responsible for performing bed management duties.
What you will do in this role:
- Work in a customer-centric transfer call center; respond to all callers with the aid of an electronic database of service profiles, approved clinical protocols and healthcare information.
- Follow specific protocols, policies, procedures, and utilize established resources.
- Work collaboratively with team members ensuring appropriate patient admission and patient placement.
- Work collaboratively with team members to ensure exceptional consumer experience.
- Efficiently and effectively, manage all hospital transfers. Consult with on-call physicians regarding patient care issues, needs and concerns, advise when appropriate.
- Establish and maintain a high degree of awareness and knowledge of hospitals’ medical staff, services, and special programs.
- Assist in data collection, monitoring, evaluation, and analyzing of triage problems for the purpose of developing and implementing protocols, policies, and procedures.
- Exhibit and model exceptional customer relationship behaviors, including telephone and personal contact with all of the call center’s customer groups (i.e. physicians and their office staffs, callers, and fellow employees).
- Maintain composure and customer-centric communication with challenging callers.
- Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement.”
- Prioritizes workload to effectively perform bed management duties while facilitating transfers to and from RRMC.
- Other duties as assigned.
- Must be proficient in EMTALA.
- Exceptional communication and interpersonal skills with physicians and their offices to coordinate admission.
- Problem-solving skills to determine the best course of action, which will be satisfactory to the patient, the physicians, and the hospital.
- Knowledge of basic hospital services.
- Ability to analyze information of a complex nature.
- Ability to organize and prioritize multiple complex tasks.
- Proficient in Microsoft Office applications, Internet searches, and relevant data bases.
- Ability to work independently and under pressure to follow through on issues.
- Ability to communicate clearly and concisely, both verbally and in writing.
- Ability to establish and maintain long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
- Ability to work effectively with other employees and external parties.
What qualifications you will need:
- Advanced Cardiac Life Support must be obtained within 30 days of employment start date
- Basic Cardiac Life Support, or CPR for Healthcare Providers must be obtained within 30 days of employment start date
- (RN) Registered Nurse, or Registered Nurse Diploma
- 5 years nursing experience Required
Benefits
Rapides Regional Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
- Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
- Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
Rapides Regional Medical Center is a 350+ bed hospital and ER in Alexandria, Louisiana. We offer services ranging from Cancer Care to Wound Care. Our medical staff includes doctors in more than 30 medical specialties. At Rapides Regional we believe that well-defined values are the key to nurturing staff and patient satisfaction. By joining our team you contribute to the positive culture of the hospital. This culture impacts the well-being of patients and their families. It also impacts your colleagues, and your own personal job satisfaction. Learn what our commitment to patient satisfaction, service excellence and professional expertise can do for your career.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder
Join a family that cares about every stage in your career! We are interviewing candidates for our Transfer Center RN opening. Apply today and a member of our Talent Acquisition team will reach out.
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
About Company
At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, we are the nation's leading provider of healthcare services, a company comprised of locally managed facilities that includes about 165 hospitals and 115 freestanding surgery centers in 20 states and England and employing approximately 204,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities. Richard M. Bracken serves as Chairman of HCA and R. Milton Johnson is the company's President and Chief Executive Officer.
HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we give them by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Investing in our communities is important to us. HCA typically invests about $1.5 billion annually to keep our facilities modern and up-to-date technologically and to expand and add services where needed. Focusing primarily on communities where the company is a leading healthcare provider, HCA selectively adds new facilities in order to better serve our communities.
And because two HCA founders were physicians, we value highly the strong relationships we've created with local physicians. We endeavor to provide them with a wide array of services and modern facilities in order to help them deliver the best possible care.
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