Transaction Risk Analyst

We are seeking a detail-oriented Payments & Fraud Analyst to join our iLottery team to work within the CST and EST time zone. This role is responsible for monitoring, reviewing, and decisioning on customer transactions, including withdrawals, deposits, and prize claims, to ensure accuracy, legitimacy, and compliance with regulatory and internal policies. You will play a key role in detecting and preventing fraud and financial crime by analyzing transaction patterns, validating customer information, and escalating suspicious activity where appropriate.

Collaboration is essential, as you will work closely with cross-functional teams including Customer Support, Compliance, Payments, and Risk to investigate issues, resolve escalations, and support chargebacks and payment processing activities. This role is critical in balancing fraud prevention and regulatory compliance with delivering a seamless, fair, and secure customer experience.

Who We Are

Experience the forefront of innovation with Pollard Digital Solutions a division of Pollard Banknote, where we lead the charge in revolutionizing digital solutions for state lotteries. From groundbreaking initiatives like iLottery to crafting immersive player experiences that champion noble causes globally, our team's innovative spirit is driving impactful changes in the industry. Join us in this exhilarating journey, where every contribution makes a difference in shaping the future of lottery gaming.

What We Offer

• Competitive compensation
• Profit sharing program – every role plays a part in our success!
• Comprehensive Group Benefits
• Opportunities for professional development
• Tuition reimbursement
• Employee & Family Assistance Program
• Remote Work Environment

What You'll Do

• Review and evaluate player claims, transactions, and supporting documentation, including IDs and bank statements, to ensure accuracy, legitimacy, and compliance with iLottery regulations and KYC requirements.
• Approve or reject transactions with clear, well-documented rationales for all decisions.
• Monitor accounts for suspicious activity, including fraud and AML risks, escalating complex or high-risk cases as needed.
• Conduct end-to-end investigations, gathering evidence, analyzing account activity, and documenting findings for audit purposes.
• Verify new and existing accounts, including identifying links to high-risk or known negative accounts.
• Collaborate with payment gateways, financial institutions, and internal teams to resolve payment issues, reconciliations, and chargebacks.
• Maintain accurate, audit-ready case records and ensure adherence to regulatory and internal compliance standards.
• Identify fraud trends and process gaps, providing feedback to improve detection and prevention efforts.
• Support business needs through ad hoc tasks, training, and ongoing development to stay current with fraud trends and regulations.

Who You Are

• You have a strong sense of ethics and integrity, always making decisions that reflect our company values.
• A team player who thrives on collaboration and works effectively with others across departments.
• Analytical and detail-oriented, with the ability to critically assess transactions and spot potential risks.
• Basic knowledge of AML and fraud detection, with a keen eye for identifying suspicious activities.

What You'll Bring

• 3+ years of experience in fraud prevention, risk operations, payments, chargebacks within online gaming (lottery, casino, sportsbook), fintech, or other regulated industries
• Strong analytical skills with the ability to interpret data, identify trends, and make data driven decisions.
• Working knowledge of KYC, AML, and fraud prevention regulations and best practices.
• Experience with fraud detection tools, payment processors, and risk management systems.
• Excellent communication and interpersonal skills, with the ability to lead through influence and collaboration.
• Strong familiarity with tools like Paysafe, PayPal, IDology, GeoComply, Kount, Sift, Lexis Nexis, Dun & Bradstreet, etc.

Pollard Banknote Limited is an equal opportunity employer, committed to promoting and maintaining a diverse and inclusive workforce. Reasonable accommodations are available upon request.

Employment is contingent upon a satisfactory response from a Criminal Record Search.