Transaction Coordinator
If you're someone who enjoys staying organized, solving problems, helping customers, and making sure the details never fall through the cracks, this could be a great opportunity for you. As a Transaction Coordinator, you'll play an important role in supporting our sales team and ensuring customers have a seamless experience from the moment an order is placed through final delivery.
Whether you've worked in sales support, customer service, retail, project coordination, or another fast-paced environment, this role is a great fit for someone who thrives on multitasking, enjoys working with people, and is excited to learn and grow.
What you'll be doing:
- Support our sales team by coordinating customer orders from purchase through successful delivery
- Answer incoming customer calls with professionalism, enthusiasm, and a helpful attitude
- Route customer requests to the appropriate team members while ensuring timely follow up
- Research and communicate shipment tracking information to customers
- Purchase products for customer orders using established guidelines
- Coordinate with internal teams including sales, shipping, receiving, and accounting to ensure orders move smoothly through each stage
- Assist customer with questions related to invoicing, shipping, product returns, damaged shipments, or missing items
- Help resolve customer concerns by identifying solutions and keeping customers informed throughout the process
- Maintain a working knowledge of our products and services to provide effective support
- Build positive relationships with teammates and contribute to a collaborative, customer-focused environment
What we're looking for:
- Experience supporting customers, coordinating work, or assisting a sales or operations team in a fast-paced environment
- Strong attention to detail and the ability to stay organized while managing multiple priorities
- Customer-first mindset with a passion for delivering a positive experience
- Proficiency in Microsoft Office and strong time management skills with ability to prioritize work and meet deadlines
- Collaborative approach and ability to build strong working relationships across teams
Bonus Points:
- Previous sales support, order management, or transaction coordinator experience
- Experience in customer service, retail, or another role where you balanced multiple priorities while delivering excellent customer service
- Exposure to project management, project coordination, or working in a project-driven environment
- Experience using Oracle or another ERP/business system
Education:
- High school diploma or equivalent
Travel:
Pay Range:
- $23/hr-$28/hr depending on experience