Training ^ Trainer ^ Jnr

Training & Curriculum Specialist
Location: East Hartford, CT
Duration: 4 Months Contract
Pay Rate: $22.66/hr W2

Job Summary

Seeking a Training & Curriculum Specialist to develop and deliver engaging remote and in-person training programs in a fast-paced call center environment. The ideal candidate will serve as a Subject Matter Expert (SME), create training materials, support quality improvement initiatives, and collaborate with leadership to enhance employee performance and customer service.

Key Responsibilities

• Design, develop, and deliver instructor-led remote and classroom training programs.
• Create and maintain training manuals, curriculum, process documentation, and operational guides.
• Conduct onboarding, refresher, and remedial training based on QA performance.
• Monitor trainee progress through assessments, evaluations, and performance reporting.
• Update training content to reflect process changes and system enhancements.
• Collaborate with managers and supervisors to improve employee performance and service quality.
• Serve as a Subject Matter Expert (SME) across operational processes.
• Facilitate meetings with internal teams and clients to resolve process and policy issues.
• Ensure training programs meet instructional design standards and contractual requirements.
• Support continuous quality improvement initiatives and maintain policy and procedure documentation.

Qualifications

• Bachelor's degree required.
• Experience designing and delivering both remote and in-person training programs.
• Strong background in curriculum development, instructional design, and training evaluation.
• Experience with Learning Management Systems (LMS) and online training platforms.
• Excellent presentation, communication, and facilitation skills.
• Strong analytical, problem-solving, and interpersonal abilities.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to thrive in a fast-paced, changing environment.
• Public sector or government healthcare (Medicaid/CHIP) experience is a plus.