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Call Center Trainer – Training & Quality Assurance

Client: Conduent
Location: East Hartford, CT 06108
Worksite: 77 Hartland Street, East Hartford, CT 06108
Pay Rate: $31.52 per hour
Schedule: Full-Time, 40 hours per week
Employment Type: W-2 Temporary Contract
Contract Dates: November 16, 2026 – February 28, 2027
Work Arrangement: Onsite, with responsibility for delivering both in-person and remote training
Open Positions: 1
Requisition #: CNDTJP00006763

Position Overview

We are seeking an experienced, engaging, and detail-oriented Call Center Trainer to develop, deliver, and maintain comprehensive training programs supporting customer service and operational teams at Conduent's East Hartford, CT location.

Reporting to the Training Supervisor, the Trainer will play a key role in preparing employees for success by providing effective onboarding, operational, refresher, and remedial training in both classroom and virtual environments.

The ideal candidate has experience designing and delivering training programs, developing instructional materials, evaluating employee performance, and working collaboratively with Operations Management and Quality Assurance teams to improve customer service, productivity, and accuracy.

This individual will also serve as a subject matter expert (SME) on operational processes, policies, procedures, and systems, helping ensure employees meet established quality standards and contractual service level requirements.

Key Responsibilities

Training Delivery & Facilitation

• Deliver engaging, interactive training sessions in both in-person classroom and virtual environments.

• Conduct new-hire, operational, refresher, and remedial training for call center employees.

• Present complex policies, procedures, and technical information in a clear, understandable manner.

• Facilitate group discussions, practical exercises, and knowledge assessments to reinforce learning.

• Adapt training methods and delivery styles to accommodate different learning needs and experience levels.

• Maintain a positive, professional, and energetic learning environment.

Training Development & Instructional Design

• Design, develop, implement, and maintain comprehensive training programs supporting call center oper